Senior CRM Executive📣 Job Ad

About the Role

Aramex is seeking a Senior CRM Executive to join its team in Riyadh, Saudi Arabia. This full-time position is central to optimizing customer relationship management processes and performance within the organization.

Role Overview and Objectives

The Senior CRM Executive is responsible for maintaining the customer structure, ensuring accurate placement and upgrades for clients. A primary objective of this role is to measure the performance of the Customer Management Team (CMT) through the consistent application of CRM policies and procedures, thereby enhancing overall efficiency and effectiveness.

Key Responsibilities

• Enhance the efficiency and effectiveness of the Customer Management Team (CMT).
• Assist in setting CMT targets with the CRM Manager or Country Manager and monitor performance against these targets.
• Conduct continuous data analysis and studies to assess station performance and status.
• Ensure the integrity of customer data within the system.
• Perform market research and gather relevant information to drive growth and improve processes.
• Improve customer satisfaction by addressing special requirements.
• Report any information that may impact the company's image and brand.
• Assess and evaluate the performance of the CRM team.
• Manage accounts and the generation process in collaboration with the CMT.
• Confirm the account opening process.
• Monitor the CMT's visitation schedule and process.
• Ensure monthly delivery of revenue versus targets reports to the CMT and Country Manager.
• Prepare monthly competitions designed to enhance production.

Experience Requirements

Candidates for this Senior CRM Executive position should possess 2 to 5 years of relevant professional experience in CRM or a related field.

Key Competencies

• Strong analytical skills for data interpretation and performance assessment.
• Proficiency in applying CRM policies and procedures.
• Ability to conduct market research and gather actionable insights.
• Excellent communication and reporting skills.
• Detail-oriented approach to data integrity and process management.

Work Environment

This full-time role is based in Riyadh, Saudi Arabia, within a dynamic team environment focused on customer relationship management and operational excellence.

Application Process

Interested candidates are encouraged to apply for this opportunity to contribute to Aramex's customer management success.