Customer Care Officer📣 Job Ad

About Lendo and the Opportunity

Lendo is seeking a dedicated Customer Care Officer to join its growing team in Riyadh. This full-time position is central to delivering high-quality support and ensuring an excellent customer experience across all touchpoints as the company continues its expansion.

The Role of a Customer Care Officer

The Customer Care Officer will serve as a primary point of contact for Lendo's customers, managing inquiries, resolving issues, and maintaining high standards of service. This role involves close collaboration with internal teams to ensure efficient problem resolution and adherence to service level agreements (SLAs) and key performance indicators (KPIs).

Key Responsibilities

• Handle both incoming and outgoing customer calls to provide comprehensive support and assistance.
• Respond to customer inquiries and complaints through various channels, including calls, emails, and the designated ticketing system.
• Manage and ensure timely follow-up on customer tickets using systems such as Freshdesk.
• Process and follow up on SAMA complaints in strict accordance with internal procedures and regulatory requirements.
• Collaborate effectively with other departments to resolve customer issues efficiently and uphold high service quality standards.
• Escalate complex or critical issues to the appropriate teams or supervisors when necessary.
• Maintain accurate and detailed records of all customer interactions within the system.
• Contribute to achieving high levels of customer satisfaction and meeting defined SLA and KPI targets.

Candidate Profile

The ideal candidate will possess a strong commitment to customer service excellence and the ability to manage diverse customer interactions effectively. This role requires individuals who are organized, proactive, and capable of working collaboratively to resolve issues and maintain high service standards.

Working Environment and Performance

This position operates within a dynamic environment where efficient issue resolution and customer satisfaction are paramount. The Customer Care Officer will be expected to work closely with various internal teams, contributing directly to Lendo's service quality and operational targets, including adherence to SLAs and KPIs.

Application Process

Candidates interested in this full-time Customer Care Officer role at Lendo in Riyadh are encouraged to apply. Further details regarding the application process will be provided upon inquiry.