Customer Service Supervisor📣 Job Ad

About Elegaci

Elegaci (إليجسي) is seeking a dedicated and experienced Customer Service Supervisor to join our team in Riyadh. This full-time position is crucial for maintaining our commitment to exceptional patient care and service quality within our operations in Riyadh.

The Role

The Customer Service Supervisor will lead and manage the customer service team, ensuring the delivery of an excellent patient experience. This role involves overseeing daily operations, monitoring team performance, and implementing strategies to continuously improve service quality and patient satisfaction across all interactions.

Key Responsibilities

• Supervise and provide ongoing support to the customer service team.
• Monitor staff performance, conduct regular reviews, and provide coaching for development.
• Ensure strict compliance with established customer service standards and company policies.
• Handle and resolve escalated patient complaints and complex issues promptly and effectively.
• Prepare comprehensive customer service reports and analyze performance metrics.
• Coordinate closely with various clinic departments to enhance overall patient satisfaction.
• Develop efficient work schedules and assign daily tasks to team members.
• Conduct training for new customer service employees to ensure readiness and adherence to protocols.
• Monitor appointment management processes and optimize patient flow within the facility.
• Recommend and implement process improvements to continuously enhance service quality.

Required Experience

Candidates for this position should possess 5 to 10 years of relevant experience in customer service supervision, preferably within a healthcare or patient-focused environment. Strong leadership, communication, and problem-solving skills are essential for success in this role, enabling effective team management and conflict resolution.

Work Setting

This is a full-time position based in Riyadh, Saudi Arabia. The supervisor will work within a dynamic environment, leading a dedicated team focused on delivering high-quality patient interactions and ensuring operational excellence in customer service.

Application Information

Interested candidates are invited to submit their applications for this opportunity. Salary details will be discussed confidentially during the interview process.