Customer Solutions Consultant📣 Job Ad

About Unifonic

Unifonic is a Communication Platform as a Service (CPaaS) company, recognized as a Great Place to Work®. We focus on transforming how businesses communicate, serving over 5000 customer-centric companies with a team of more than 400 dedicated professionals. Our environment fosters collaboration and innovation, with employees holding a stake in the business. This full-time position is based in Riyadh, Riyadh Province.

Role Overview

The Customer Solutions Consultant plays a key role within Unifonic's Sales team, focusing on driving revenue while serving as a trusted advisor to customers. This position is central to helping clients achieve digital transformation through cloud communication solutions. The role requires 2-5 years of relevant experience and involves leading collaboration with virtual teams comprising sales, engineering, and support resources.

Key Responsibilities

• Build and maintain strong customer relationships, serving as a trusted advisor and influencing long-term strategic direction.
• Drive executive-level engagement with CXOs and technology decision-makers.
• Assist customers in evaluating their cloud communication strategy and recommend solutions aligned with their business and technical requirements.
• Remove deployment roadblocks, ensure successful adoption, and drive customer satisfaction.
• Act as a technical liaison between Sales and Product teams, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer needs and help shape relevant solutions.
• Support problem escalation and best-practice initiatives to enhance client and internal team utilization of Unifonic's products.
• Develop and deliver product demonstrations and pilots to showcase Unifonic's value to prospects and clients.
• Relay organized client feedback to Product Management, Sales, Support, and Development based on business cases.
• Ensure smooth handoffs of won deals to the Customer Success team, providing clear context on customer goals and configuration.
• Provide technical input to Sales and Account Management for upsell and cross-sell opportunities.
• Coordinate with cross-functional teams including Product, Support, and Engineering to facilitate deal closure.

Qualifications and Requirements

• 2-5 years of experience in a relevant customer-facing or solutions-oriented role.
• Demonstrated ability to create positive customer experiences by aligning product/service offerings with client needs.
• Proficiency in understanding and troubleshooting customer requirements, translating them into effective solutions.
• Strong interpersonal skills, with comfort in engaging multiple stakeholders and collaborating effectively with virtual and cross-functional teams.

Essential Character Traits

• Analytical Thinking and Problem-Solving: Approach challenges clearly, utilize data, and identify effective solutions.
• Ownership and Accountability: Take responsibility for tasks and ensure projects are completed.
• Communication: Clearly articulate ideas and actively listen to others across teams.
• Collaboration: Work effectively with colleagues and support team objectives.
• Adaptability and Learning: Adjust to changing circumstances and continuously acquire new skills or tools.
• Mentorship and Knowledge Sharing: Contribute to the growth of others and disseminate expertise.
• Resilience: Maintain composure under pressure and address setbacks constructively.
• Quality and Attention to Detail: Execute work meticulously and strive for continuous improvement.
• Advocacy and Innovation: Promote best practices, efficiency, and new ideas.

Application Process

We invite qualified candidates to apply for this role to contribute to Unifonic's mission in cloud communication. Further details regarding the application process will be provided upon interest.