Customer Solutions Consultant

About Unifonic

Unifonic is a CPaaS (Communication Platform as a Service) company focused on transforming business communication. The company has been recognized as a Great Place to Work® and employs over 400 individuals. Unifonic serves more than 5000 customer-centric companies, emphasizing a collaborative work environment that encourages new ideas.

The Sales Team at Unifonic

The Sales team at Unifonic is responsible for driving revenue while serving as consultants to customers. This team includes professionals in account management, business development, and customer service. They collaborate with other departments to ensure products and services meet customer needs. The team seeks individuals with a track record in sales, relationship-building skills, and a commitment to customer support.

Role Overview: Customer Solutions Consultant

The Customer Solutions Consultant will facilitate customers' digital transformation through cloud communication. This role involves leading collaboration with virtual teams, including sales, engineers, and support resources. Key responsibilities include building and maintaining customer relationships, influencing strategic direction, acting as a trusted advisor, and engaging with CXOs and technology decision-makers. The consultant will assist customers in evaluating cloud communication strategies, recommending solutions aligned with business and technical requirements, addressing deployment challenges, and ensuring successful adoption to drive customer satisfaction.

Key Responsibilities

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, and help shape relevant solutions.
• Support problem escalation and best-practice efforts to assist clients and internal teams in using Unifonic's products effectively.
• Build and deliver product demonstrations and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Hand off successful deals to the Customer Success team with clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Candidate Profile and Experience

This full-time position is based in Riyadh, Riyadh Province, and requires 2-5 years of relevant experience. The ideal candidate will demonstrate strong analytical thinking and problem-solving skills, approaching issues clearly, utilizing data, and identifying effective solutions. The role demands ownership and accountability, with a commitment to seeing projects through to completion.

Required Skills and Attributes

• Communication: Ability to explain ideas clearly and listen effectively across teams.
• Collaboration: Capacity to work effectively with others and support team goals.
• Adaptability and Learning: Readiness to adjust to change and continuously acquire new skills or tools.
• Mentorship and Knowledge Sharing: Willingness to help others grow and share expertise.
• Resilience: Ability to maintain composure under pressure and handle setbacks constructively.
• Quality and Attention to Detail: Commitment to careful work and continuous improvement.
• Advocacy and Innovation: Encouragement of best practices, efficiency, and new ideas.