Customer Solutions Consultant

About Unifonic and the Role

Unifonic is a CPaaS (Communication Platform as a Service) company focused on digital transformation through cloud communication. This full-time role for a Customer Solutions Consultant is based in Riyadh, Riyadh Province, and requires 2-5 years of experience. The consultant will lead collaboration with sales, engineering, and support teams to help customers achieve their digital transformation goals.

Role Overview

The Customer Solutions Consultant serves as a trusted advisor, building and maintaining strong customer relationships and influencing long-term strategic direction. This position involves driving executive-level engagement with CXOs and technology decision-makers. Key responsibilities include evaluating customer cloud communication strategies, recommending solutions, removing deployment roadblocks, and ensuring successful adoption to drive customer satisfaction.

Key Responsibilities

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, and help shape relevant solutions.
• Support problem escalation and best-practice efforts to assist clients and internal teams in using Unifonic's products effectively.
• Build and deliver product demonstrations and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Hand off won deals to the Customer Success team with clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Required Experience and Traits

Candidates should possess 2-5 years of relevant experience. The role requires individuals who demonstrate strong analytical thinking and problem-solving abilities, approaching issues clearly, using data, and finding effective solutions. A commitment to ownership and accountability is essential, ensuring projects are followed through to completion.

Key Character Traits

• Communication: Ability to explain ideas clearly and listen to others across teams.
• Collaboration: Capacity to work effectively with others and support team goals.
• Adaptability and Learning: Readiness to adjust to change and continuously acquire new skills or tools.
• Mentorship and Knowledge Sharing: Willingness to help others grow and share expertise.
• Resilience: Ability to remain calm under pressure and handle setbacks constructively.
• Quality and Attention to Detail: Commitment to performing work carefully and striving for continuous improvement.
• Advocacy and Innovation: Encouragement of best practices, efficiency, and new ideas.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within a dynamic startup environment focused on revolutionizing business communication.