Customer Solutions Consultant

About Unifonic

Unifonic is a CPaaS (Communication Platform as a Service) company with over 400 employees, serving more than 5000 customer-centric companies. The company has been recognized as a Great Place to Work®.

The Sales Team

The Sales team at Unifonic focuses on driving revenue and acting as trusted consultants for customers. This team includes experts in account management, business development, and customer service, working cross-functionally to ensure products and services meet customer needs. The team seeks individuals with a track record of sales success, relationship-building skills, and a commitment to customer support.

Role Summary

As a Customer Solutions Consultant based in Riyadh, Riyadh, Saudi Arabia, you will facilitate customers' digital transformation through cloud communication. This full-time role involves leading collaboration with virtual teams including sales, engineers, and support resources. The position requires 2-5 years of experience.

Key Responsibilities

• Build and maintain strong customer relationships, influencing long-term strategic direction.
• Serve as a trusted advisor and drive executive-level engagement with CXOs and technology decision-makers.
• Help customers evaluate their cloud communication strategy and recommend solutions aligned with business and technical requirements.
• Remove deployment roadblocks and ensure successful adoption, contributing to customer satisfaction.
• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, and help shape relevant solutions.
• Support problem escalation and best-practice efforts to assist clients and internal teams in using Unifonic's products effectively.
• Build and deliver product demos and pilots showcasing Unifonic's value to prospects and clients.
• Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Hand off won deals to the Customer Success team with clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Experience Required

• 2-5 years of relevant professional experience.

Work Type and Location

This is a full-time position located in Riyadh, Riyadh, Saudi Arabia.