Customer Solutions Consultant

About Unifonic

Unifonic is a dynamic startup operating in the CPaaS (Communication Platform as a Service) sector, focused on digital transformation through cloud communication. This full-time role for a Customer Solutions Consultant is based in Riyadh, Riyadh Province, and requires 2-5 years of experience.

The Role of Customer Solutions Consultant

The Customer Solutions Consultant drives digital transformation initiatives by collaborating with sales, engineering, and support teams. This position involves influencing long-term strategic direction, serving as a trusted advisor, and engaging with CXOs and technology decision-makers to help customers evaluate and optimize their cloud communication strategies.

Key Responsibilities

• Build and maintain strong customer relationships.
• Help customers evaluate their cloud communication strategy.
• Recommend solutions aligned with business and technical requirements.
• Remove deployment roadblocks and ensure successful adoption, driving customer satisfaction.
• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Build working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Join Sales team meetings to understand customer pain points, requirements, and business goals, shaping relevant solutions.
• Support problem escalation and best-practice efforts for clients and internal teams using Unifonic's products.
• Build and deliver product demos and pilots showcasing Unifonic's value to prospects and clients.
• Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on business cases.
• Hand off won deals to the Customer Success team with clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Required Qualifications and Skills

• Ability to create a positive customer experience by matching product/service offerings to customer needs.
• Ability to understand and troubleshoot customer needs, translating them into workable solutions.
• Strong interpersonal skills, comfortable engaging multiple stakeholders and collaborating with virtual/cross-functional teams.

Desired Character Traits

• Analytical thinking and problem-solving: approaching problems clearly, using data, and finding solutions.
• Ownership and accountability: taking responsibility and following projects through to completion.
• Communication: explaining ideas clearly and listening to others across teams.
• Collaboration: working well with others and supporting team goals.
• Adaptability and learning: adjusting to change and continuously acquiring new skills or tools.
• Mentorship and knowledge sharing: helping others grow and sharing expertise.
• Resilience: maintaining composure under pressure and handling setbacks constructively.
• Quality and attention to detail: performing work carefully and striving for improvement.
• Advocacy and innovation: encouraging best practices, efficiency, and new ideas.