Customer Solutions Consultant

About Unifonic

Unifonic is a CPaaS (Communication Platform as a Service) company focused on business communication solutions. The company has been recognized as a Great Place to Work® and employs over 400 individuals. Unifonic serves more than 5000 customer-centric companies.

The Sales Team

The Sales team at Unifonic is responsible for driving revenue and acting as consultants to customers. This team includes professionals in account management, business development, and customer service. They collaborate with other departments to ensure products and services meet customer needs.

Role Overview: Customer Solutions Consultant

The Customer Solutions Consultant will facilitate digital transformation for customers through cloud communication. This full-time role, based in Riyadh, Riyadh Province, involves leading collaboration with virtual teams comprising sales, engineering, and support resources. The consultant will build and maintain customer relationships, influence strategic direction, serve as a trusted advisor, and engage with CXOs and technology decision-makers. Key responsibilities include evaluating customer cloud communication strategies, recommending solutions aligned with business and technical requirements, removing deployment obstacles, and ensuring successful adoption to drive customer satisfaction. This role requires 2-5 years of experience.

Key Responsibilities

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, and contribute to shaping relevant solutions.
• Support problem escalation and best-practice efforts to assist clients and internal teams in using Unifonic's products effectively.
• Build and deliver product demonstrations and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Hand off won deals to the Customer Success team with clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Candidate Profile

The ideal candidate will have a track record of success in sales, experience in building relationships, and a commitment to assisting others. This role requires 2-5 years of relevant experience.

Work Environment

Unifonic fosters a collaborative work environment that encourages creativity and new ideas. Employees are considered shareholders in the business.