Customer Success Manager Arabic Speaker📣 Job Ad

About WebEngage

WebEngage is an enterprise-grade customer engagement and retention platform that assists global brands across diverse industries, including e-commerce, fintech, travel, edtech, gaming, media, and consumer apps. The platform enables these brands to convert data into measurable revenue impact. Trusted by over 800 brands globally, WebEngage maintains a significant presence in regions such as India, UAE, KSA, SEA, and Europe. It is designed to power intelligent, real-time engagement throughout the entire customer lifecycle, built for scale, complexity, and demonstrable outcomes.

At its core, WebEngage functions as a full-stack retention operating system. This system integrates a powerful Customer Data Platform (CDP), real-time behavioral segmentation and intelligence, omnichannel journey orchestration, AI-driven personalization and recommendations, and deep analytics, experimentation, and revenue attribution. Additionally, it features WebEngage BLACK, an AI-native layer that introduces Agentic capabilities to customer engagement strategies.

The Role of Customer Success Manager, Arabic Speaker

WebEngage is seeking a Customer Success Manager (Arabic Speaker) to join its team in Riyadh. This is a full-time position focused on ensuring customer satisfaction, loyalty, and optimal utilization of the WebEngage platform. The role requires a professional who can empathize with customer needs and drive measurable success for clients within the region.

Key Responsibilities

• Prioritize customer needs by understanding every aspect of their experience.
• Maintain high levels of customer engagement, including on-site meetings, to foster satisfaction and loyalty.
• Conduct regular usage and adoption reviews, proactively suggesting solutions to common customer challenges.
• Identify and develop new applications for WebEngage that drive platform adoption and align with customer business needs and marketing goals.
• Proactively identify and resolve any issues that could impact customer satisfaction or retention.
• Coach customers to become product experts and train their teams on best practices to enhance self-sufficiency.
• Collaborate closely with cross-functional team members to translate business needs and product requirements into effective solutions for customers.
• Manage upselling and renewals, with a focus on increasing revenue per customer.
• Implement and optimize cross-channel retention campaigns for clients.
• Contribute to driving customer references and case studies, and prepare reports and presentations to communicate insights and results to marketing professionals.
• Provide strong account management to existing clients, offering support and keeping them informed about new products and services relevant to their business.

Required Qualifications and Skills

• A minimum of 5-10 years of relevant experience.
• Strong background in customer service, coupled with excellent follow-up and organizational skills.
• Demonstrated diplomacy, tact, and poise when managing customer issues under pressure.
• Excellent personal presentation, communication, and client servicing skills.
• Strong problem-solving abilities.
• Working knowledge of web applications, HTML, JavaScript, CSS, iOS, and Android platforms.
• Fluency in Arabic is required for this role.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a dynamic global company focused on customer engagement and retention solutions.

Application Information

Interested candidates who meet the specified qualifications are encouraged to apply for this role. This opportunity offers a chance to contribute to a leading customer engagement platform.