Customer Success Specialist📣 Job Ad

About Ballurh and the Role

Ballurh is seeking a Customer Success Specialist to join its team in Riyadh. The company provides a platform that helps restaurants improve their profitability and performance across delivery applications such such as HungerStation, Jahez, and Keeta. This full-time role involves managing a portfolio of restaurant clients, focusing on performance, growth campaigns, operational insights, and revenue recovery.

Role Purpose and Focus

The Customer Success Specialist is responsible for keeping client accounts on track, reviewing their performance and ROI, executing growth actions, managing revenue-recovery cases, and ensuring agreed actions are completed. This position is distinct from customer service, call-center operations, or technical support. The role is particularly relevant for candidates with 0-1 years of experience, especially those who have previously managed restaurant partners or accounts within food-delivery platforms, restaurant-technology companies, or multi-branch restaurant groups.

Key Responsibilities

• Own the day-to-day relationship and results for an assigned portfolio of restaurant clients.
• Understand each restaurant’s performance, operational issues, and growth priorities.
• Review sales, orders, revenue recovery, advertising and offer campaigns, operational performance, and ROI.
• Prepare clear account plans and practical recommendations based on data.
• Lead regular client reviews and follow up until agreed actions are completed.
• Execute approved growth and revenue recovery actions, including disputes, campaigns, and offers, based on the Customer Success Lead’s recommendations.
• Identify performance gaps, account risks, and growth opportunities proactively.
• Maintain clear account updates, priorities, and next steps.
• Attend client meetings and restaurant visits when required.

Qualifications and Experience

• 0-1 years of professional experience.
• Experience managing restaurant partners or accounts at a food-delivery platform, restaurant-technology company, or multi-branch restaurant group is preferred.

Career Development at Ballurh

This role offers the opportunity to directly influence client results and gain hands-on experience across account management, growth execution, and revenue recovery. The specialist will work directly with Ballurh’s founders and Customer Success leadership, building expertise in Saudi food delivery, restaurant technology, analytics, and AI. Progression from Customer Success Specialist to Customer Success Manager is possible based on portfolio ownership, customer outcomes, and performance.

Application Process

Interested candidates should apply through LinkedIn with their CV. To assist in understanding your suitability for the role, please include a short note covering the following points:

• The type of client or restaurant portfolio you have managed.
• Your experience with food-delivery platforms or restaurant technology.
• One measurable customer, account, operational, or commercial result you helped achieve.