Customer Support📣 Job Ad

About the Role

Master Team is seeking a dedicated Customer Support professional to join our team in Riyadh, Saudi Arabia. This full-time, on-site role involves working directly with our enterprise clients, providing essential technical support and ensuring successful service delivery. We are looking for a candidate with 5-10 years of experience in a relevant customer support or technical role.

Role Context and Objectives

The primary objective of this position is to serve as a key point of contact for enterprise clients, managing technical discussions and coordinating effectively with internal teams. The ideal candidate will possess a solid technical background, enabling them to troubleshoot complex issues and maintain strong customer relationships while working under pressure.

Key Responsibilities

• Manage customer communication and foster strong client relationships.
• Lead technical discussions with enterprise clients and provide effective solutions.
• Coordinate with internal teams to ensure timely and successful service delivery.
• Troubleshoot and resolve issues related to enterprise applications.
• Manage customer expectations professionally and maintain composure under pressure.
• Take ownership of assigned customer accounts and ensure their satisfaction.

Required Qualifications and Skills

• Minimum of 5-10 years of experience in customer support or a technical support role.
• Strong customer communication and relationship management skills.
• Proficiency with Windows/Linux servers, system deployments, and integrations.
• Understanding of SQL queries and basic networking principles.
• Proven experience in troubleshooting enterprise applications.
• Demonstrated ability to learn quickly, coupled with strong analytical and problem-solving skills.
• Ability to work effectively under pressure.
• Presentable, organized, and capable of taking ownership of customer issues.

Preferred Qualifications

• Experience with REST APIs, Active Directory, Docker, Git, or cloud platforms.
• Prior experience supporting enterprise software solutions.

Application Process

If you possess the required technical expertise and enjoy building strong customer relationships while solving complex challenges, we encourage you to apply for this position.