Customer Service Technician📣 Job Ad

About the Role

alfanar is seeking a Customer Service Technician to join its team in Riyadh. This full-time position is focused on providing timely technical support, resolving customer issues, and ensuring a high standard of service quality. The role is integral to maintaining customer satisfaction through effective problem resolution and diligent record-keeping.

Core Responsibilities

• Assist in troubleshooting and resolving customer issues, ensuring cases are handled efficiently and promptly.
• Engage with customers to understand their technical concerns, provide direct support, and escalate complex issues when necessary.
• Stay informed on product updates, technical changes, and new tools or technologies to provide effective and enhanced support.
• Execute operational activities in accordance with delivery schedules and work instructions, utilizing tools and machinery efficiently.
• Execute tasks as per established work routines and instructions.
• Comply with all relevant company policies, procedures, and processes.

Quality and Documentation Focus

• Ensure the service provided meets company standards by adhering to established guidelines and processes, with a focus on continuous improvement in service delivery.
• Accurately record all customer interactions, including troubleshooting steps, resolutions, and any feedback, to maintain clear and complete case histories.
• Implement quality standards for products, processes, and related activities.

Required Experience

Candidates for this position should possess 2 to 5 years of relevant experience in a customer service or technical support capacity.

Key Attributes

• Ability to communicate effectively with peers and supervisors, demonstrating openness to directions and feedback.
• A proactive approach to assisting in solving operational issues and escalating complex problems when necessary.

Application Process

Qualified individuals are encouraged to apply for this full-time opportunity in Riyadh.