Customer Service Technician alfanar Electric📣 Job Ad

About the Customer Service Technician Role

Alfanar is seeking a Customer Service Technician to join its team in Riyadh, Saudi Arabia. This full-time position involves providing essential technical support to customers, assisting in the resolution of issues, and ensuring the delivery of high-quality service. The role focuses on maintaining customer satisfaction through timely and effective assistance.

Core Responsibilities

• Assist in troubleshooting and resolving customer issues, ensuring timely and efficient case handling.
• Engage with customers to understand technical concerns, provide support, and escalate complex issues as needed.
• Accurately record customer interactions, including troubleshooting steps, resolutions, and feedback, to maintain clear case histories.
• Stay informed on product updates and technical changes to provide effective support and learn new tools and technologies.
• Assist in solving related issues that arise and escalate any complex operational problems to appropriate channels.

Service Quality and Operational Execution

The Customer Service Technician is responsible for upholding service standards and executing operational tasks efficiently. This includes:

• Ensuring service provided meets company standards by following established guidelines and processes, with a focus on improving service delivery.
• Using tools and machinery within efficient cost and time parameters.
• Executing operational activities according to delivery schedules and work instructions.
• Implementing quality standards for products, processes, and related activities.
• Executing tasks as per defined work routines and instructions.

Professional Conduct and Compliance

This role requires a commitment to professional communication and adherence to company policies. Key aspects include:

• Communicating effectively with peers and supervisors.
• Demonstrating openness to directions and feedback for continuous improvement.
• Complying with all related company policies, procedures, and processes.

Qualifications and Experience

Candidates for the Customer Service Technician position should possess the following:

• A minimum of 5 to 10 years of relevant experience in customer service or technical support roles.
• Demonstrated ability to troubleshoot and resolve technical issues.
• Strong communication skills and a customer-focused approach.

Work Location

This full-time position is based in Riyadh, Saudi Arabia. The successful candidate will contribute to Alfanar's commitment to delivering excellent customer service and technical support.