Delivery Operations Manager

About Route Mobile

Route Mobile is seeking a Delivery Operations Manager to join their team in Riyadh, Saudi Arabia. This is a full-time position focused on ensuring seamless operations across CPaaS communication products and supporting customer operations leadership.

Role Overview

The Delivery Operations Manager will be responsible for maintaining operational excellence, managing change, and ensuring delivery continuity across various regions. This role involves supporting Customer Operations leadership through strategic coordination and problem resolution in a fast-paced, customer-focused environment.

Key Responsibilities

• Oversee day-to-day service continuity and manage BAU (Business As Usual) operations.
• Coordinate requirements with stakeholders including sales, product, engineering, and customers, while resolving operational bottlenecks.
• Act as an extension of Customer Operations leadership, driving resolutions, meeting delivery commitments, and managing expectations with internal and external parties.
• Facilitate product and platform changes and feature rollouts, ensuring cross-team coordination for planning, execution, validation, and communication.
• Maintain current operational documentation and provide transparent, timely communication across teams regarding all delivery matters.
• Monitor daily task queues and ticket flows, identify SLA risks early, and align resources for timely resolution.
• Bridge global operations with regional execution, considering timezone differences and local customer needs.
• Participate in technical and presales calls to present platform capabilities, including dashboard walkthroughs and API integrations for SMS, WhatsApp Business, and Email.

Required Experience

• Candidates should possess 5-10 years of relevant experience.

Work Environment

This role operates within a cross-functional environment, requiring collaboration across support, product, engineering, and sales teams. The work setting is fast-paced and customer-focused, necessitating proactive ownership of tasks and responsibilities.

Application Process

Salary details for this position will be disclosed during the application process.