Deputy General Manager Regional Operations &Clinic Excellence

About the Role

Kayan Recruitment LLC is seeking a Deputy General Manager for Regional Operations & Clinic Excellence. This full-time role is based in Riyadh, Saudi Arabia, and requires an operationally focused leader who can manage detailed clinic workflows and present performance data effectively. The ideal candidate will have a strong background in premium healthcare or luxury wellness operations within KSA or the GCC, possess fluent Arabic and English language skills, and apply a systems-thinking approach to clinical excellence, guest experience, and commercial performance. This position is central to realizing the group's operational ambitions on the ground.

Key Responsibilities

• Oversee the day-to-day performance of all clinic operations across the GCC portfolio, ensuring consistent delivery against clinical, service, and financial standards.
• Manage operational performance for all GCC clinic sites, taking primary accountability for clinical service delivery, guest experience, staffing, and operational compliance.
• Develop, implement, and refine operational SOPs, service protocols, and quality frameworks across all sites, ensuring alignment with clinical standards.
• Lead and performance-manage Clinic Operations Managers and site leaders across the GCC, providing coaching and operational direction.
• Drive operational readiness for new site openings within the GCC expansion plan, including systems, staffing, training, and compliance processes.
• Act as the escalation point for operational issues, resolving challenges to prevent disruption to patient care or clinic revenue.
• Champion clinical quality and patient safety across all GCC sites, collaborating with Medical Directors and clinical teams.
• Oversee guest experience performance, utilizing patient feedback, NPS, and mystery guest data for continuous improvement.
• Monitor clinical and operational KPIs weekly, identifying underperformance and implementing corrective measures.
• Ensure continuous compliance with MOH-KSA licensure, SCFHS credentialing, SFDA product regulations, and national healthcare regulations.
• Manage regulatory inspections, audits, and renewal processes, ensuring audit-ready documentation and staff compliance.
• Maintain awareness of regulatory changes across GCC healthcare markets and proactively adapt clinic operations.
• Liaise with the General Manager and external regulatory consultants on new market licensing.
• Drive revenue performance across all GCC clinic sites by maximizing appointment utilization, treatment conversion, retail attachment, and program sales.
• Prepare and present weekly and monthly operational performance reports to the General Manager.
• Identify and implement commercial initiatives at the site level, aligned with the group’s growth strategy.
• Lead, develop, and motivate the operational leadership team, setting expectations and building a succession pipeline.
• Oversee onboarding, induction, and operational training programs for all clinic roles.
• Partner with the General Manager and Group HR on workforce planning, Saudization targets, and talent acquisition.
• Manage key operational vendor relationships, including medical equipment suppliers, laboratory partners, and facility management companies.
• Oversee procurement and supply chain management to ensure consistent service delivery and patient care.
• Negotiate and manage operational contracts and service agreements, ensuring value and alignment with quality and compliance standards.

Qualifications and Requirements

• Over 10 years of experience in premium healthcare or luxury wellness operations.
• Demonstrated ability to manage multi-site clinic operations effectively.
• Strong understanding of clinical quality, patient safety, and guest experience metrics.
• Proficiency in regulatory compliance and licensing within the KSA or GCC healthcare sector.
• Proven track record in driving commercial performance and revenue management.
• Experience in people management, talent development, and workforce planning.
• Skills in vendor, supplier, and partner management, including contract negotiation.
• Fluent in both Arabic and English.

Work Type

This is a full-time position.

Location

The role is based in Riyadh, Saudi Arabia.

Application Process

Candidates who meet the specified qualifications are encouraged to apply.