Digital & CX Business Relationship Manager

About the Role

TawanTech is seeking a Digital & CX Business Relationship Manager to join our team in Riyadh. This full-time role is responsible for ensuring business-IT alignment for Digital Banking and Customer Experience initiatives. The manager will build business cases that connect digital and CX ambitions with delivery feasibility, working closely with Digital and CX stakeholders and IT Delivery teams, and will track these initiatives through to successful completion.

Key Responsibilities

• Partner with Digital and CX business unit heads to identify, shape, and prioritize initiatives.
• Develop comprehensive end-to-end business cases, including rationale, expected benefits, cost estimates, and delivery feasibility.
• Translate Digital/CX business requirements into a defined scope that IT Delivery can plan and estimate, and communicate delivery constraints back into business trade-offs.
• Manage the initiative lifecycle from intake through business case approval, monitoring progress against established plans.
• Coordinate with vendors and internal IT teams to explore and evaluate digital platform and UX solution options.
• Prepare initiative documentation and provide regular status updates for management.
• Proactively identify and escalate risks, issues, and dependencies.
• Ensure Digital and CX initiatives remain aligned with the bank's strategic program.

Qualifications and Experience

Candidates should possess 5-10 years of relevant experience in business-IT alignment, digital banking, or customer experience initiatives. A proven track record in building business cases and managing project lifecycles is essential for this role.

Work Environment

This is a full-time position based in Riyadh, within the Riyadh Region. The role involves close collaboration with various business units and IT teams to drive strategic digital and customer experience objectives.

Application Process

Salary details for this position will be discussed during the interview process. We invite qualified candidates to apply and contribute to TawanTech's strategic initiatives.