Director Asset Application Operations📣 Job Ad

About Qiddiya and the Role

Qiddiya is seeking a Director Asset Application Operations to join its team in Riyadh, Saudi Arabia. This full-time position requires 5-10 years of relevant experience in managing complex application operations within dynamic environments. The role is integral to ensuring the seamless functioning of critical systems across Qiddiya's diverse portfolio.

Role Purpose and Scope

The Director - Asset Application Operations is responsible for the comprehensive management of operations, configuration, governance, and continuous availability of asset and park applications. This includes key platforms such as Vista and VGS ticketing and point-of-sale systems, Maximo, ERD/Yardi, and all applications related to park and complex venues. The primary objective is to ensure system availability, data accuracy, revenue integrity, and strict compliance with safety, leasing, and PCI DSS standards.

This position oversees application operations for ticketing, guest-facing services, maintenance, leasing, and QHSE functions. The aim is to maintain guest experience continuity, asset reliability, lifecycle visibility, and operational integration across Qiddiya's parks, sports, entertainment, and complex venues.

Core Application Operations

• Manage day-to-day operations of Vista and VGS ticketing, admission, and point-of-sale platforms across Qiddiya entertainment venues.
• Govern product, pricing, capacity, promotions, and season-pass configurations through controlled change management processes.
• Manage Maximo and ERD/Yardi environments that support maintenance and leasing operations.
• Validate work orders, preventive maintenance schedules, asset hierarchies, tenant information, and lease transactions.
• Maintain standardized master data for assets, locations, tenants, and contracts.
• Oversee operations of all park and complex applications, including F&B and retail POS, access control, RFID/cashless systems, lockers, virtual queuing, ride operations, and guest mobile applications.
• Maintain the application portfolio, support model, and venue-specific Service Level Agreements (SLAs).

Operational Governance and Compliance

• Ensure integration between ticketing, POS, access control, CRM, payment gateways, and ERP systems.
• Oversee daily reconciliation of ticketing and POS revenue with the Finance department.
• Ensure PCI DSS compliance for payment processing and cardholder data security.
• Lead peak-day, major-event, and degraded-mode operational readiness, including load testing and command center support.
• Manage release calendars and outage windows to minimize operational disruption.
• Coordinate major incident management and event-day operational support with Park Operations teams.
• Ensure application readiness for seasonal operations, new attractions, and venue openings through onboarding, integration testing, and hypercare.
• Ensure QHSE checklists, incident records, and corrective actions are maintained within applications.
• Prepare and maintain audit-ready documentation, including Standard Operating Procedures (SOPs), operational controls, and supporting evidence.
• Monitor statutory inspections, certifications, renewals, and compliance dashboards.
• Collaborate with Safety and Engineering teams to enhance workflows and compliance processes.
• Monitor Key Performance Indicators (KPIs) and dashboards for asset downtime, maintenance backlog, lease performance, revenue reconciliation, and SLA compliance.
• Oversee reconciliation of ERD revenue with Finance and resolve discrepancies.
• Maintain application governance controls, including access, change, and data quality management.
• Ensure operational documentation, knowledge bases, and support procedures remain current.
• Manage vendor support queues and prioritize issues based on business criticality.
• Deliver user training and operational guidance for inspections, work orders, lease amendments, and renewals.
• Manage User Acceptance Testing (UAT) planning, execution, approvals, and release readiness.
• Monitor vendor SLAs, escalation processes, and service handovers across application support teams.

Experience and Attributes

Candidates for this full-time role should possess 5-10 years of experience in managing complex application operations. Ideal candidates will have a background in the entertainment, leisure, or large-scale venue sectors, demonstrating a strong understanding of ticketing, point-of-sale, maintenance, and leasing application ecosystems. The ability to ensure data accuracy, system availability, and regulatory compliance is essential.

Location and Employment Type

This position is based in Riyadh, Saudi Arabia, and is a full-time employment opportunity. The successful candidate will contribute significantly to the operational excellence of Qiddiya's diverse portfolio of attractions and venues.