Director Direct Hajj Business Center Governmental Services📣 Job Ad

About the Role

RAWAJ is seeking a Director, Direct Hajj Business Center - Governmental Services, to join its team in Riyadh, Saudi Arabia. This full-time role involves leading the strategic direction, operational readiness, and successful delivery of the Direct Hajj business model within the government services and process facilitation sector. The Director will manage an integrated, multi-functional operating environment.

Role Context and Scope

The Director of the Direct Hajj Business Center holds end-to-end leadership responsibility. This includes overseeing strategy, planning, operations, programs, projects, stakeholder management, pilgrim services, service-provider management, digital enablement, governance, performance management, risk, crisis management, and continuous improvement initiatives within the Direct Hajj ecosystem.

Key Responsibilities

• Lead the strategy, operating model, and overall performance of the Direct Hajj Business Center.
• Develop and execute integrated Hajj plans covering operations, services, resources, timelines, and seasonal readiness.
• Oversee the end-to-end pilgrim journey and ensure effective coordination across all operational touchpoints.
• Lead cross-functional teams, programs, and strategic initiatives for timely and effective execution.
• Manage relationships with government entities, participating countries, regulators, partners, and service providers.
• Oversee service-provider performance, contractual commitments, SLAs, and service quality.
• Lead operational risk, crisis management, and business continuity planning, particularly during peak Hajj periods.
• Monitor budgets, resources, KPIs, and operational performance, implementing corrective actions as required.
• Drive digital transformation, systems integration, and data-driven decision-making across the Center.
• Lead continuous improvement initiatives to enhance operational efficiency, stakeholder alignment, and the overall pilgrim experience.

Qualifications and Experience

• 20+ years of progressive professional experience, with a focus on complex, multidisciplinary operational environments.
• Significant senior leadership experience managing large teams, departments, programs, and strategic or operational initiatives.
• Demonstrable experience within the Hajj and Umrah ecosystem.
• Strong practical knowledge of the Direct Hajj model.
• Experience working with participating countries, country representatives, government entities, regulators, service providers, and other Hajj stakeholders.
• Strong exposure to Hajj-season operations, including the Holy Sites and peak operational periods.
• Demonstrated experience in strategy execution, operational planning, program, and project management.
• Experience managing complex service-delivery ecosystems and multiple third-party providers.
• Experience in operational risk, crisis management, business continuity, and high-pressure decision-making.
• Experience managing budgets, resources, operational performance, and KPIs.
• Experience leading digital-transformation or systems-integration initiatives.
• Experience in international and multicultural operating environments is highly preferred.

Work Type

This is a full-time position requiring a commitment to the responsibilities outlined above.