E commerce Supervisor

About the Role

REEF Group is seeking an E-commerce Supervisor to manage the daily operations of its e-commerce platforms in Riyadh, Saudi Arabia. This full-time role focuses on ensuring product and inventory accuracy, streamlining order fulfillment, and enhancing the online customer experience. The E-commerce Supervisor will collaborate with various internal and external teams to improve operational efficiency and support online sales growth.

Key Responsibilities

• Oversee daily e-commerce operations, ensuring product listings, pricing, content, and promotions are accurate and current.
• Manage product catalog updates and monitor inventory accuracy across online platforms and warehouse systems.
• Supervise the entire order lifecycle, from processing to shipment and delivery, ensuring timely fulfillment.
• Coordinate with warehouse teams, logistics partners, and payment providers to resolve operational issues.
• Monitor platform performance, payment functionality, shipment tracking, and order processing.
• Analyze product performance and customer behavior to identify opportunities for operational improvements and sales growth.
• Coordinate with the Marketing team to ensure platform readiness for campaigns, promotions, and seasonal events.
• Collaborate with Customer Service to resolve order-related complaints, returns, and delivery issues.
• Prepare regular reports on sales, inventory, orders, and operational performance.
• Support process improvements and e-commerce platform development initiatives.

Required Experience

Candidates should possess 2-5 years of experience in e-commerce operations or a related field. This experience should include managing online platforms and coordinating with various teams to ensure operational efficiency.

Collaboration and Teamwork

This role requires strong collaboration skills, working closely with warehouse, marketing, customer service, technical support, and logistics teams. The ability to coordinate effectively across departments is essential for improving operational efficiency and supporting online sales growth.

Work Environment and Impact

The E-commerce Supervisor will operate within REEF Group's dynamic environment, contributing to the improvement of digital operations and the enhancement of customer experience. This position plays a role in driving sustainable online sales growth across the company's portfolio of brands.

Application Process

REEF Group invites qualified candidates to apply for this full-time position in Riyadh. Salary details will be discussed during the interview process.