End User Computing (EUC) Engineer Retail & Warehouse Support

About Tata Consultancy Services

Tata Consultancy Services (TCS) is an IT services, consulting, and business solutions organization with over 50 years of experience partnering with global businesses in their transformation journeys. TCS offers a consulting-led, cognitive-powered, integrated portfolio of business, technology, and engineering services and solutions. The company operates with a Location Independent Agile™ delivery model and is part of the Tata group, India's largest multinational business group, employing over 616,171 consultants across 53 countries.

Role Overview: End User Computing (EUC) Engineer

TCS is seeking an End User Computing (EUC) Engineer for Retail & Warehouse Support in Riyadh, Saudi Arabia. This full-time role involves providing comprehensive technical support for EUC equipment and software across office, retail store, and warehouse environments. The engineer will be responsible for incident resolution, equipment installation, and coordination of support activities to ensure operational efficiency and adherence to service levels.

Key Responsibilities

• Resolve incidents and problems related to EUC equipment and software, providing break/fix support, advice, and assistance to users in office, stores, and warehouses.
• Provide onsite support or dispatch support specialists as needed to ensure operational and technical support, meeting agreed service levels.
• Communicate service request and incident status updates to end users.
• Install and configure new equipment and software, including upgrades, in accordance with established standards and change management procedures.
• Coordinate, plan, and schedule IMACs (Install, Move, Add, Change) with relevant IT functions.
• Validate IMAC requests from users or the Service Desk for correctness and proper authorization.
• Communicate with users regarding any issues with IMAC-related service requests.
• Coordinate and communicate with designated personnel or third parties concerning scheduling and requirements to minimize business impact on users.
• Coordinate the scheduling and dispatching of appropriate technicians, including third-party vendors.
• Connect equipment to network facilities, such as LAN and WAN.
• Coordinate with third-party service and maintenance providers to maintain EUC equipment and software.
• Maintain standards for supported operating systems.
• Manage email clients, including access configuration and troubleshooting.
• Provide support for IM, Voice, Video, and Collaboration services (O365).
• Offer first-level and break/fix support for Back Office Servers, Network, WiFi, PoS, various printers (Thermal, Laser, MFPs, Barcode, Wireless, Sewoo, Pathfinder), PDTs, iPads/iPods, PCs connected to digital screens, warehouse telephones/PABX, ADSL, Verifone, and ISP coordination.
• Support Intranet and Remote Access Services.
• Manage Anti-Virus installations, configurations, services, and troubleshooting.
• Support device encryption, file services, and print services.
• Perform IMACD (Install, Move, Add, Change, Decommission) and Break/Fix tasks.
• Support new warehouse openings/closings/shifts, warehouse sale setups, and asset procurement (PR approval & documentation) for regular support and new projects.
• Manage and support Desktops, Laptops, VDIs, and accessories. Coordinate with vendors for printer and peripheral replacements/provisioning and allocation.
• Retire IT equipment belonging to stores.
• Configure printer drivers.
• Configure BO Servers, POS systems, Routers, Switches, Wi-Fi Access Points, PDTs/Pathfinders, LJ Printers/MFPs, and Thermal Printers.
• Configure Footfall systems, Bio-Metric Attendance, Single-Swipe on POS, Telephone PABX, and Phone Extensions.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring onsite support across various retail and warehouse locations. The role involves coordination with internal IT functions, end users, and third-party vendors to ensure seamless IT operations.