Event Booking Center Executive

About the Role

Courtyard by Marriott is seeking an Event Booking Center Executive to join their team in Riyadh, Saudi Arabia. This full-time position involves managing guest interactions, processing reservations, and supporting sales and marketing efforts within the hotel's event booking center.

Key Responsibilities

• Contact relevant departments (*, Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems.
• Utilize sales techniques to maximize revenue while maintaining guest loyalty, including up-selling.
• Determine and provide complimentary gifts to guests as a token of appreciation for their patronage (*, rewards points, show tickets, gift certificates).
• Promote awareness of the Marriott brand image both internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support the Sales & Marketing department, such as filing, sending emails, typing, and faxing.

Operational Support and Guest Service

• Assist management in training and motivating employees, serving as a role model.
• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs, and thanking them with genuine appreciation.
• Communicate professionally and clearly, preparing and reviewing written documents accurately and completely.
• Answer telephones using appropriate etiquette.

Team Collaboration and Professional Conduct

• Develop and maintain positive working relationships with colleagues, supporting the team to achieve common goals.
• Listen and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in various formats.

Physical Requirements

• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience. The role requires the ability to perform other reasonable job duties as requested by Supervisors.