Event Executive (Saudi Only)

About the Role

St. Regis is seeking an Event Executive (Saudi Only) to join their team in Riyadh. This full-time role requires 2-5 years of experience and involves supporting sales and marketing efforts, managing guest interactions, and ensuring adherence to company standards. The Event Executive will play a key role in maintaining guest loyalty and processing various requests.

Key Responsibilities

• Contact appropriate departments (*, Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems.
• Utilize sales techniques to maximize revenue while maintaining guest loyalty, including up-selling.
• Determine and provide complimentary gifts to guests for their patronage (*, rewards points, show tickets, gift certificates).
• Promote brand image awareness both internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing, such as filing, sending emails, typing, and faxing.

Operational Support and Standards

• Assist management in training and motivating employees, serving as a role model.
• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing service needs, and expressing genuine appreciation.
• Communicate professionally and clearly, preparing and reviewing written documents accurately.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, supporting the team to achieve common goals.
• Listen and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.

Required Qualifications

• 2-5 years of relevant experience.
• Ability to read and visually verify information in various formats.
• Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Commitment to following all reasonable job duties as requested by Supervisors.

About St. Regis and Marriott International

St. Regis Hotels & Resorts offers exquisite experiences at over 50 luxury hotels and resorts globally, combining timeless glamour with a vanguard spirit. Since its inception with The St. Regis hotel in New York, the brand has been dedicated to providing uncompromising bespoke and anticipatory service, delivered by gracious hosts and featuring signature Butler Service. St. Regis is part of the Marriott International portfolio of brands, which is committed to being an equal opportunity employer that values and celebrates the unique backgrounds, culture, talent, and experiences of its associates.

Application Information

We invite qualified candidates to explore career opportunities at St. Regis, where you can contribute your best work and be part of a global team. Marriott International is committed to non-discrimination on any protected basis, including disability and veteran status.