Fashion Consultant Max Mara

About Chalhoub Group

Chalhoub Group has operated for over seven decades as a partner and creator of luxury experiences in the Middle East. The Group manages a portfolio of over 10 owned brands and provides distribution and marketing expertise for more than 400 international brands across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Chalhoub Group employs over 16,000 professionals across eight countries in the Middle East and has a presence in LATAM. The Group is committed to sustainability, is a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and has pledged to reach Net Zero by 2040.

Role Overview

Chalhoub Group is seeking a Fashion Consultant for Max Mara in Riyadh, Saudi Arabia. This full-time position requires 2-5 years of experience. The Fashion Consultant will be responsible for achieving sales targets, enhancing the guest experience, and supporting various in-store initiatives related to customer relations, operations, and marketing.

Key Responsibilities

• Achieve individual and collective sales targets while delivering a high standard of guest experience.
• Support the implementation of CRM, CX, and other key customer and people initiatives within the store.
• Collect data on customer behaviour, top-selling products, and slow-moving items for business reviews.
• Drive client relationships through an omni-channel approach.
• Provide pre-buying feedback on products.
• Contribute to eNPS through people experience initiatives and culture.
• Ensure adherence to Visual Merchandising (VM) guidelines and Standard Operating Procedures (SOPs).
• Ensure click and collect services are conducted within Service-level agreements (SLAs).
• Ensure accurate capture of customer data in line with marketing team requirements.
• Promote the MUSE loyalty program and stay informed about app offerings.
• Support in-store marketing events and activations.
• Stay updated on all brand social media activities and campaigns.
• Drive sell-throughs within the store.
• Support in-store Customer Experience (CX) initiatives.
• Provide input on store performance, identifying areas of success and improvement.

Candidate Experience

Candidates should possess 2-5 years of relevant experience in a fashion retail environment.

Application Process

Chalhoub Group is committed to diversity and inclusion and welcomes all applicants. Assessments and interviews should be completed independently, without assistance from generative AI tools, to ensure a fair and consistent evaluation of all candidates.