Field Service Team Leader

About the Role

Bühler Group is seeking a Field Service Team Leader in Riyadh, Saudi Arabia. This full-time role involves supporting the Service Operations Manager in overseeing daily field service operations and ensuring the effective deployment of field service engineers across various projects and customer sites. The position focuses on resource planning, technical coordination, and team development to ensure safe and efficient service execution.

Role Responsibilities

• Oversee daily field service operations and lead the field service team in coordination with the Service Operations Manager.
• Assign, coordinate, and monitor field service activities and engineers across projects.
• Prepare and monitor Field Service Engineer (FSE) resource plans and utilization to balance availability, backlogs, and business demands.
• Participate in or lead weekly resource allocation meetings with the Project Management team.
• Review the FSE skill matrix to ensure appropriate engineer assignment for projects and service tasks.
• Coordinate FSE deployments and manage workflows for mobilization and travel plans.
• Partner with Project Managers to forecast upcoming project needs and secure necessary manpower.
• Build customer relationships during service execution to foster long-term business partnerships.
• Identify and promote service sales opportunities during customer site visits.
• Collaborate with Safety Advisors to ensure FSE compliance and maintain a zero-incident record on sites.
• Support the team in utilizing safety tools, reporting hazards, and logging safety events.
• Assign and monitor required team training in safety, integrity, quality, and company code of conduct.
• Report any misconduct or unsafe activities by team members or contractors to upper management.
• Create and execute FSE development plans covering technical skills, soft skills, and product certifications.
• Provide hands-on technical coaching and arrange technical discussions with OEMs for product clarifications.
• Establish team goals aligned with business KPIs and drive discussions during the annual EPM cycle.
• Lead motivational activities and assess team engagement through regular feedback and survey action plans.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Required Qualifications and Experience

• 5-10 years of relevant experience.
• Demonstrated professional behavior, a positive attitude, and high technical standards.
• Ability to proactively seek management support and guidance in complex situations.

Team and Safety Focus

This role requires promoting a culture of safety, integrity, accountability, and continuous development within the team. The Field Service Team Leader will encourage active participation in company-organized safety and quality initiatives, contributing to operational excellence, customer satisfaction, and sustainable business growth. Adherence to Bühler Group's core values of safety and integrity is essential, involving personal responsibility and care for colleagues and the business.