Field Service Technician Saudi📣 Job Ad

About Rapiscan Systems

Rapiscan Systems is an industry leader in detection technology, specializing in cargo and vehicle inspection systems and services. The company provides solutions for ports, borders, military, high-threat facilities, and checkpoints, supporting efforts to combat terrorism, drug smuggling, illegal immigration, and trade fraud. Rapiscan Systems offers a range of scanning system configurations utilizing low-, medium-, and high-energy X-ray technology to meet diverse security application requirements.

The Role of a Field Service Technician

Rapiscan Systems is seeking a Field Service Technician (FST) to join its team in Qiddiya City, Riyadh, Saudi Arabia. This full-time role involves providing Level 1 and Level 2 technical field support for advanced cargo scanning systems. The Field Service Technician will deliver customer service by diagnosing, troubleshooting, maintaining, and repairing complex Cargo X-Ray equipment, while also assisting Level 3 Field Service Engineers (FSE) with daily operational tasks. The position requires a confident communicator capable of building relationships with end users and providing training on system operation and maintenance, covering hardware, software, PCs, and both wired and wireless networking.

Key Responsibilities

• Perform Level 1 and Level 2 maintenance, troubleshooting, and repair of Cargo Vehicle Inspection (CVI) systems and subsystems, including mechanical, electrical, and software components, as directed by the Field Service Engineer (FSE).
• Identify, isolate, and resolve technical issues across CVI systems through both proactive and reactive maintenance tasks, ensuring minimal downtime and optimal system performance.
• Provide clear and concise oral and written reports to escalate complex technical issues (Level 3) to engineering teams or site engineers, facilitating accurate and timely resolution.
• Assist installation teams during system deployment phases, including setup, configuration, and initial testing of CVI systems.
• Complete all required technical documentation, such as daily and weekly service reports and system logs, and accurately input service data into internal databases and reporting tools.
• Adhere to all company, customer, and regulatory safety standards and protocols while working on-site.

Required Qualifications and Skills

• Ability to work independently in harsh and remote environments.
• Ability to collaborate effectively as part of a team.
• Previous experience in Field Service Delivery is advantageous; however, full training will be provided for the suitable candidate.

Work Environment and Expectations

This is a dynamic and fast-paced position that presents a variety of technical challenges. The role requires adaptability and the capacity to work both autonomously in demanding conditions and collaboratively within a team. Strong communication skills are essential for building relationships with end users and effectively training them on system operations.

Application Process

Candidates interested in this Field Service Technician role are encouraged to apply.