Forward Deployed Engineer Infrastructure Specialist (Middle East)

About Cohere and North

Cohere is an enterprise AI company focused on security, developing foundation AI models and end-to-end products to address business challenges. The company trains and deploys frontier models for enterprises building AI systems, contributing to the widespread adoption of AI. Headquartered in Toronto, Cohere operates globally with offices in London, New York City, San Francisco, Montreal, Paris, Berlin, and Seoul.

North is Cohere's AI workspace platform, designed to enable enterprises to utilize AI securely. It provides a customizable environment for deploying AI while maintaining control over sensitive data, integrating with existing workflows to connect AI agents with workplace tools and applications.

Role Overview: Forward Deployed Engineer Infrastructure Specialist

This full-time role, based in Riyadh, involves integrating Cohere's North product with client engineering teams. The Forward Deployed Engineer Infrastructure Specialist will address complex problems and securely integrate AI into critical sectors such as finance, healthcare, and telecommunications. Clients include industry leaders like RBC, Dell, and LG CNS. The position requires 5-10 years of experience and a focus on customer engagement and Agentic AI.

Key Responsibilities

• Lead end-to-end deployment of North in private cloud and on-premises environments, including planning, configuration, testing, and rollout.
• Collaborate with enterprise IT teams to assess infrastructure, security requirements, and data management practices.
• Conduct rapid and high-quality experimentation to engage customers and deliver solutions.
• Design and implement deployment strategies tailored to client needs, ensuring compliance with data privacy and security standards.
• Troubleshoot and resolve deployment-related technical issues to minimize downtime.
• Travel to customer premises is required, between 20-40% of the time.

Required Qualifications and Skills

• Experience working directly with customers.
• Experience deploying enterprise software in private or hybrid cloud environments.
• Proven experience administering large-scale production Kubernetes clusters and expertise with Helm.
• Familiarity with DevOps practices, CI/CD pipelines, and tools such as Git for version control.
• Strong expertise in cloud infrastructure (Azure, AWS, GCP), networking, and virtualization.
• Ability to operate effectively in fast-paced environments with evolving priorities and objectives.

Employee Benefits

Full-time employees at Cohere receive a weekly lunch stipend, comprehensive health and dental benefits including mental health support, and retirement savings plans (RRSP matching, 401K, Pension Scheme). Parental leave is topped up to 100% for up to 6 months for either parent. Additional benefits include annual enrichment credits for arts & culture, fitness/wellness, quality time, and workspace improvements, along with an education & learning stipend for conferences, courses, and coaching. Employees receive 6 weeks of paid vacation (30 working days) and a budget for traveling to other offices if remote, plus an annual company offsite.

Work Environment

Cohere supports a remote-friendly work model, with offices located in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin, and Seoul. Office-based employees benefit from a daily lunch program, snacks, and regular community and social events. Remote employees not near an office receive a co-working benefit. All employees receive a $500 home office stipend to set up their workspace. Cohere encourages applications from diverse backgrounds and is committed to equal opportunities and providing accommodations during the recruitment process.