Front Desk Receptionist📣 Job Ad

About Stella Stays

Stella Stays, established in 2019, aims to redefine living by providing tech-driven, designed spaces for short and long stays. The company offers fully furnished homes across MENA, which are bookable online for instant move-in, complete with high-speed WiFi and amenities. Stella Stays focuses on delivering modern, efficient living solutions. The team operates in a high-growth environment, working to innovate within the hospitality sector.

The Role of Reservation Specialist

Stella Stays is seeking a Reservation Specialist to join its team in Riyadh, Saudi Arabia. This full-time role involves managing customer inquiries and bookings, contributing to customer satisfaction and operational efficiency. The ideal candidate will demonstrate expertise in handling reservations and a commitment to service excellence.

Key Responsibilities

• Respond to customer inquiries and bookings via various communication channels (*, phone, email, chat) promptly and professionally.
• Provide accurate information regarding company services, products, policies, procedures, and pricing to customers.
• Process bookings and reservations accurately and efficiently using the company's reservation system.
• Monitor and manage the availability of rooms, services, and resources to ensure efficient booking operations.
• Collaborate with other departments to fulfill customer requests and ensure satisfaction.
• Resolve customer complaints or issues professionally and in a timely manner.
• Work with the management team to develop and implement customer service strategies and initiatives.
• Participate in training and development programs to enhance job skills and knowledge.

Qualifications and Requirements

• Proven experience in customer service or reservation management, preferably within the hospitality or travel industry.
• Excellent negotiation and communication skills, both verbal and written, for effective interaction with customers and team members.
• Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Knowledge of reservation management systems and software.
• Ability to work both independently and as part of a team.
• Flexibility to work in shifts, including weekends and holidays.
• Ability to handle customer complaints and resolve issues professionally and promptly.
• Proficiency in Microsoft Office and other relevant software applications.

Work Setting

This role operates within a dynamic, fast-moving team environment focused on innovation in hospitality. The position requires flexibility to work various shifts, including weekends and holidays, to support continuous operations.

Application

Candidates who meet the outlined qualifications are encouraged to apply.