Reservation Agent📣 Job Ad

About the Role

Hilton is seeking a Reservation Agent to join its team in Mecca, Makkah, Saudi Arabia. This full-time role is responsible for maximizing hotel revenue by actively converting inquiries into confirmed bookings, thereby ensuring profitability. The Reservation Agent will also focus on developing and maintaining key relationships with new and repeat guests, as well as internal stakeholders, particularly within the Commercial and Front Office teams. This position contributes to delivering memorable experiences for every guest.

This role is suitable for candidates with 0-1 years of experience in a relevant field.

Key Responsibilities

• Deliver genuine, welcoming service that reflects the company's commitment to hospitality.
• Foster strong communication and teamwork across Reservations, Groups, and all departments to ensure smooth operations.
• Build and maintain effective relationships with VIPs, loyalty members, corporate clients, and internal teams, ensuring exceptional service.
• Maintain proficiency in hotel systems such as OnQ PM, Delphi FDC, and The Lobby, while possessing strong knowledge of hotel offerings and the local area.
• Accurately process reservations, maintain data integrity, and support occasional front office duties as needed.
• Maximize room revenue through proactive selling, respond to guest feedback, and contribute to continuous service improvement initiatives.

Core Values and Qualities

Candidates for this role are expected to embody Hilton's core values, which guide the qualities sought in every team member:

• A passion for Hospitality.
• Acting with Integrity and consistently doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives optimal outcomes.
• A strong sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment.

Required Qualifications and Skills

The following minimum qualifications are required for this position:

• Strong interpersonal, verbal, and written communication skills with a warm, professional demeanor.
• Proven organizational and administrative abilities, with excellent time management.
• Ability to multitask, stay detail-oriented, and deliver high-quality work under pressure.
• Self-motivated and adaptable, capable of working independently and as part of a team.
• Proficiency in hotel systems (*, OnQ, Delphi) and Microsoft Office applications.
• Prior hospitality experience.

Work Environment and Location

This is a full-time position based in Mecca, Makkah, Saudi Arabia. The role involves working within a collaborative team environment, engaging with various internal departments and external guests to ensure seamless hotel operations and guest satisfaction.

About Hilton

Hilton is a global leader in hospitality, dedicated to delivering exceptional experiences for guests and fostering an outstanding workplace for its Team Members. With a founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests worldwide. The company's award-winning culture has consistently earned recognition on the World’s Best Workplaces list by Great Place to Work and Fortune, supporting team members throughout their career journeys.