Front Desk Supervisor (Pre Opening) DoubleTree by Hilton Olaya North

About the Role: Front Desk Supervisor (Pre-Opening)

Hilton is seeking a Front Desk Supervisor for the pre-opening phase of the DoubleTree by Hilton Olaya North in Riyadh, Saudi Arabia. This full-time position requires 5-10 years of experience in a relevant field. The supervisor will be responsible for overseeing daily front office operations and ensuring a positive guest experience.

Key Responsibilities

• Supervise the front office team, guiding members in all front office procedures, including check-ins, check-outs, and guest service delivery.
• Manage day-to-day team operations, which includes creating schedules, assigning tasks, leading pre-shift meetings, and providing training and feedback.
• Lead guest issue resolution by directly addressing inquiries and concerns, and supporting team members with complex or escalated situations.
• Monitor guest traffic in the lobby and adjust team coverage to maintain service efficiency.
• Lead department initiatives and ad-hoc assignments as special projects.

Required Experience

• Candidates should possess 5-10 years of experience in front office operations or a related hospitality role.

Company Culture and Values

Hilton operates with core values that guide its team members. These include a commitment to Hospitality, acting with Integrity, demonstrating Leadership, fostering Teamwork, taking Ownership, and maintaining a focus on the Now to ensure impactful service.

About Hilton

Hilton is a global leader in hospitality, recognized for its workplace culture and commitment to guest experiences. The company has received recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. Hilton aims to provide a supportive environment for career growth and development for its team members.

Application Information

The salary for this position is not disclosed. Interested candidates are encouraged to apply to join the Hilton team in Riyadh.