Fulfillment Inbound Operations Program Manager SA Marketplace MENATR FBA

About the Role

Amazon MENA is seeking an experienced and results-driven Program Manager II to lead end-to-end FBA (Fulfillment by Amazon) inbound operations for Saudi Arabia. This full-time role, based in Riyadh, Saudi Arabia, is a single-threaded owner position responsible for managing the entire inbound lifecycle across multiple Fulfillment Centers and a diverse seller ecosystem. The role requires 5-10 years of relevant experience.

Role Context and Impact

The FBA Inbound Program Manager drives strategy and operational excellence to deliver a best-in-class seller experience, maintaining minimal forecasting deviations even during high-intensity peak events. This position demands strong cross-functional influence without direct authority, requiring collaboration with senior stakeholders across supply chain, fulfillment operations, technology, and business teams to achieve program-level goals. The role involves managing a diverse seller base with varied inbounding personas and requirements, calibrating precise inbound and labor forecasting at multiple grains. Complexity is heightened by varied fulfillment processes, new site launches, and peak events where capacity constraints must be managed while business targets are met through innovative and strategic solutions.

Key Responsibilities

• Own the full FBA inbound lifecycle for Saudi Arabia, serving as the single-threaded owner for inbound speed and operational excellence programs.
• Develop and maintain forecasting models and capacity plans, driving forecast accuracy through continuous model refinement and cross-functional alignment.
• Lead end-to-end peak event planning and execution, including capacity modeling, contingency strategies, and leadership reporting to ensure operational stability under constraints.
• Drive cross-functional program management by influencing senior stakeholders across supply chain, fulfillment operations, technology, and business teams without direct authority.
• Own process improvement and change management initiatives, including new site launch readiness, defect reduction programs, and throughput efficiency improvements.
• Set mechanisms, devise metrics, and build scalable processes that shift operations from reactive problem-solving to predictive, preventive management.

Required Experience

• 5-10 years of experience in program management, operations, or a related field.
• Proven ability to manage complex, end-to-end operational lifecycles.
• Experience in developing and maintaining forecasting models and capacity plans.
• Demonstrated ability to influence senior stakeholders and drive cross-functional programs without direct authority.
• Experience in process improvement, change management, and defect reduction initiatives.

About the Team

The FBA Supply Chain team is part of the MENATR 3P Marketplace, responsible for ensuring Fulfillment by Amazon delivers a world-class seller experience across the Middle East, North Africa, and Turkey regions. The team operates at the intersection of supply chain strategy, operational execution, and seller experience, owning programs that move inventory from seller to shelf faster, more accurately, and more reliably. This team works in a fast-growing, high-ambiguity environment where FBA is a critical differentiator for the marketplace. It partners deeply with fulfillment operations, supply chain planning, technology, and business teams to solve complex, multi-variable problems that directly impact seller satisfaction and topline growth.

Application Information

This is a full-time position based in Riyadh, Saudi Arabia. Salary details will be disclosed during the recruitment process.