General Manager

About the Role

Barceló Hotel Group is seeking a General Manager for Barceló Riyadh Olaya in Riyadh, Saudi Arabia. This full-time role involves comprehensive operational management, financial performance oversight, and ensuring guest satisfaction, all in alignment with Barceló Gestión Hotelera's brand standards and strategic objectives.

Key Responsibilities

• Oversee all hotel departments, including Front Office, Housekeeping, Food & Beverage, Sales & Marketing, Engineering, and Human Resources, to ensure efficient operations.
• Develop and implement strategic business plans to achieve revenue goals, optimize profitability, and enhance market share.
• Manage the hotel's budget, financial reporting, and cost control measures, ensuring adherence to financial targets.
• Cultivate high levels of guest satisfaction through exceptional service delivery, prompt resolution of guest issues, and continuous improvement initiatives.
• Lead, mentor, and motivate a diverse team of hotel professionals, fostering a positive work environment and promoting professional development.
• Ensure compliance with all local regulations, health and safety standards, and company policies.
• Develop and maintain strong relationships with key stakeholders, including owners, suppliers, and local community representatives.
• Implement and monitor quality control programs to uphold Barceló's brand standards and guest experience.
• Analyze market trends, competitor activities, and guest feedback to identify opportunities for growth and improvement.
• Oversee the maintenance and upkeep of the hotel's facilities and assets.
• Represent the hotel and company at industry events and within the local community.

Qualifications and Experience

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is preferred.
• Minimum of 8-10 years of progressive experience in hotel management, with at least 5 years in a General Manager role of a full-service hotel.
• Proven track record of successful financial performance, revenue growth, and guest satisfaction.
• Proficiency in hotel management software (PMS) and Microsoft Office Suite.
• Fluency in English is essential; knowledge of Arabic is highly advantageous.

Required Skills

• Strong leadership, communication, and interpersonal skills.
• Excellent understanding of hotel operations, financial management, sales & marketing, and human resources.
• Ability to work effectively in a fast-paced and demanding environment.
• Strong analytical and problem-solving abilities.
• Demonstrated ability to build and lead high-performing teams.
• Knowledge of the Riyadh hospitality market is a plus.

Work Environment

This role is based in Riyadh, Saudi Arabia, within a dynamic hotel environment that requires a proactive and experienced leader to manage diverse operations and teams.

Application Process

Candidates meeting the specified requirements are encouraged to apply for this full-time General Manager position.