Guest Care Representative-Riyadh-(207262)📣 Job Ad

About the Role

Panda Retail Company, a part of the Savola Group, is seeking a Quality Operations Coach to join its Regional Quality team in Riyadh. This role is responsible for ensuring product quality compliance across retail stores, central bakery, and fresh vendor facilities. The Quality Operations Coach will uphold regulatory standards and internal company benchmarks through proactive coaching and auditing.

Role Objectives

The primary objective of this position is to drive product quality excellence. This involves conducting regular quality coaching visits, implementing supplier audit programs, managing customer feedback and non-compliance issues, and overseeing pest control and hygiene initiatives. The role also contributes to the development and delivery of quality training programs to enhance employee performance.

Key Responsibilities

• Execute Product Quality Coach Programs for Panda Retail Stores, Facilities, and Omnichannel operations to ensure adherence to product quality standards and internal benchmarks.
• Implement the Product Quality Coach Visiting plan to support the implementation of improvement actions.
• Prepare and communicate non-compliance reports to concerned departments and follow up on their closure.
• Implement Supplier Quality Audit Programs for private label (Food & Non-Food Vendors) and Fresh vendors by conducting audits to verify compliance with standard requirements and protect customers from potential food safety hazards.
• Report all raised Non-Conformance Reports (NCRs) to relevant departments and follow up on them until closure.
• Investigate customer complaints and NCRs, analyze collected data, and submit findings to the Quality Operation Regional Manager for action and resolution.
• Complete necessary forms, including complaint and investigation forms, and communicate them to the Operation Regional Manager.
• Monitor pest control and hygiene service activities at stores and facilities.
• Follow up on and communicate issues related to pest control and hygiene program activities.
• Contribute to the development of quality training materials and conduct training sessions for targeted employees.

Qualifications and Requirements

• A Bachelor's degree in Quality, Food Science, Microbiology, Veterinary Medicine, Agricultural Engineering, Chemical Engineering, or a related field.
• A Certified Lead Auditor qualification is preferred.
• A minimum of 5 years of experience, with at least 3 years in an Audit and Quality position.
• Demonstrated knowledge in Quality Management and Supplier Audit Programs.
• Proficiency in understanding local and international food safety standards such as HACCP, ISO, AIB, and BRC, as well as Saudi regulatory authorities' standard requirements.
• Experience in food safety and hygiene across Manufacturing, Retail, or Hospitality sectors.
• Strong leadership qualities and the ability to develop others.
• Commitment to excellence, meticulous attention to detail, thoroughness, and the capacity to deal with complexity.
• Ability to perform effectively under pressure.
• Diplomatic, tactful, and resilient qualities.

Required Skills

• Process mapping and improvement.
• Root cause analysis.
• Problem-solving, team-building, planning, and decision-making abilities.
• Strong communication skills.
• Effective negotiation skills.
• Ability to anticipate and overcome obstacles.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

Work Details

This is a full-time position based in Riyadh, Saudi Arabia. Panda Retail Company is part of the Savola Group.

About the Role

Spencer Ogden is seeking experienced Mechanical Commissioning Technical Field Advisors (TFAs) for a significant power generation project in Riyadh, Saudi Arabia. This contract role focuses on the liquid fuel commissioning scope for 7F gas turbine units, requiring a strong hands-on approach and deep technical expertise.

This is a site-based assignment, commencing from October 2026. The role involves playing a crucial part in the successful startup, testing, and commissioning of critical power generation equipment. Collaboration with Original Equipment Manufacturers (OEMs) and site teams is essential to ensure the safe and efficient delivery of commissioning activities.

Key Responsibilities

• Execute liquid fuel system commissioning activities.
• Provide comprehensive startup and commissioning support.
• Conduct system testing and perform troubleshooting to resolve any issues.
• Perform mechanical inspections to ensure adherence to specifications.
• Verify the performance of mechanical systems against design parameters.
• Collaborate effectively with OEM and site teams to ensure the safe execution of all commissioning tasks.

Required Qualifications and Experience

• Possess strong hands-on mechanical commissioning experience.
• Demonstrate direct experience in commissioning liquid fuel systems.
• Previous experience as a Technical Field Advisor (TFA), Field Engineer, or Commissioning Engineer is essential.
• Must be available for a site-based assignment starting in October 2026.
• 5-10 years of relevant experience is required.

Technical Skills

• Mechanical Commissioning
• Liquid Fuel Systems Commissioning
• Startup, Testing, and Troubleshooting expertise
• Mechanical Inspections
• Performance Verification
• GE 7F / F-Class gas turbine experience is preferred.

Work Details

This is a contract, site-based role located in Riyadh, Saudi Arabia. The assignment is scheduled to commence in October 2026.

About the Role

MenaITech is seeking a Senior SME Solutions Specialist to join its team in Riyadh, Saudi Arabia. This role is responsible for driving business growth within the Small and Medium Enterprise (SME) sector. The specialist will engage prospective clients, understand their business challenges, and position MenaITech's solutions to deliver value. This position manages the full sales lifecycle, from lead generation and client interaction to proposal development and deal closure, contributing to revenue expansion and the SME client portfolio.

Key Responsibilities

• Generate qualified leads through proactive outreach, networking, and engagement within professional communities to build a sales pipeline.
• Conduct discovery meetings to assess client business requirements and identify how MenaITech's solutions can meet specific needs.
• Deliver product demonstrations and executive presentations articulating MenaITech's value proposition.
• Maintain accurate client information within the CRM system for reporting and analysis.
• Collaborate with Customer Success teams to identify upselling and cross-selling opportunities within the existing client base.
• Develop customized technical and commercial proposals aligned with client needs and company standards.
• Lead negotiations and follow up to secure contracts, ensuring timely completion of documentation.
• Conduct market and industry research to identify emerging opportunities, trends, and new target segments.
• Prepare and present regular sales performance reports aligned with business targets.
• Stay current with product enhancements and new solutions through continuous training and professional development.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Sales, Information Technology, or a related field.
• A minimum of 4 to 7 years of progressive experience in Business-to-Business (B2B) sales, with a preference for experience in SaaS, HR solutions, or enterprise software targeting SMEs.
• Demonstrated track record of achieving sales targets and managing the full sales cycle independently.
• Proficiency in CRM systems such as Salesforce, HubSpot, or similar platforms.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem-solving capabilities.
• Proven ability to perform in a fast-paced, target-driven environment.
• Experience working across multiple markets, with specific experience in the KSA and Jordan markets being a significant advantage.

Required Skills

• Business Growth Strategies
• Sales Pipeline Management
• Client Engagement and Relationship Building
• Proposal Development
• Deal Closure
• Revenue Growth
• Product Demonstrations
• Executive Presentations
• CRM Systems Proficiency
• Upselling and Cross-selling Techniques
• Negotiation Skills
• Market Research and Analysis
• Sales Performance Reporting
• Consultative Selling
• Exceptional Communication Skills
• Strong Presentation Skills
• Analytical Skills
• Problem-Solving Abilities
• Familiarity with HR Tech solutions
• Understanding of ERP Solutions
• Fluency in both Arabic and English (written and spoken)

Additional Information

The role requires 5-10 years of experience. Experience in HR tech or ERP solutions is preferred. A solid understanding of SME market dynamics within the GCC region is advantageous. This is a full-time position based in Riyadh, Saudi Arabia.