Guest Care Representative-Riyadh-(207262)📣 Job Ad

About the Role

Nahdi Medical Co. is seeking a dedicated Guest Care Representative to join their team in Riyadh. This role is central to providing high-quality reception and administrative services, serving as the primary point of contact for patients, doctors, staff, and visitors. The Guest Care Representative will contribute to shaping the polyclinic's image and branding through efficient, courteous, and professional interactions. This is a full-time position focused on managing front-desk operations to ensure a seamless and positive experience for all individuals engaging with the polyclinic.

Key Responsibilities

• Welcome and greet all patients and visitors in person or via phone, addressing inquiries efficiently and courteously to ensure patient satisfaction.
• Maintain continuous coverage of the reception area, including during breaks, to promptly address patient inquiries and prevent health, safety, or security issues.
• Register new patients and update demographic information for existing patients by collecting detailed personal and financial data.
• Book, amend, and cancel patient appointments according to polyclinic procedures, optimizing the appointment system's efficiency.
• Ensure patients requiring 'urgent consultations' without prior appointments are booked into appropriate slots and referred to the relevant physician when necessary.
• Inform patients about charges for private or medical insurance services, process payments, and issue receipts for services rendered.
• Regularly check email and fax machines for incoming messages and send emails or faxes as required.
• Maintain a clean and tidy reception area, ensuring all information leaflets are readily available for patients and the public.
• Receive and professionally redirect calls, or take messages from patients or the public in a polite and efficient manner.

Qualifications and Requirements

• A High School Diploma is required; a University Graduate is preferred.
• A minimum of 3 years of experience in a similar reception or guest care role.
• Proficiency in MS Office Suite.
• Fluent spoken and written command of both English and Arabic languages.

Required Skills

• Proficiency in MS Office applications.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Customer service orientation.
• Ability to handle sensitive information with discretion.

Work Environment and Details

This position is located in Riyadh, Saudi Arabia. The role is full-time, with working hours designed to ensure continuous reception coverage. This includes 8 net working hours per day, with shifts incorporating a 1-hour rotational break. The work environment is 100% indoors. The standard working week is 6 days per week, with 1 day off.