Guest Care Representative📣 Job Ad

About the Role

Nahdi Medical Co. is seeking a Guest Care Representative to join their team in the Riyadh Region. This full-time position involves providing professional reception and administrative services, acting as the primary point of contact for patients and visitors to the polyclinic.

Role Purpose and Impact

The Guest Care Representative ensures a high-quality, professional experience for patients, doctors, staff, and other health service professionals. The role is crucial for conveying the polyclinic’s image and branding by handling all enquiries efficiently and courteously.

Key Responsibilities

• Welcome and greet all patients and visitors, in person or over the phone, addressing enquiries efficiently and courteously to ensure patient satisfaction.
• Maintain continuous manning of the reception area, including during breaks, to ensure availability for patient enquiries and uphold health, safety, and security standards.
• Register new patients and update existing patient demographic information by collecting necessary personal and financial details.
• Manage patient appointments by booking, amending, and cancelling them in accordance with polyclinic procedures to optimize the appointment system.
• Ensure patients requiring urgent consultations without prior appointments are scheduled into appropriate slots and referred to the necessary physician.
• Advise patients on charges for private or medical insurance services, process payments, and issue receipts for services rendered.
• Regularly check and manage incoming emails and faxes, and send outgoing communications as required.
• Maintain the reception area in a clean and tidy state, ensuring all information leaflets are readily available for patients and the public.
• Receive and redirect calls or take messages from patients and the public in a professional and polite manner.

Required Experience

Candidates should possess 2 to 5 years of relevant experience in a similar guest care, reception, or administrative role, preferably within a healthcare setting.

Work Environment and Conditions

This role is based 100% indoors at the polyclinic. The working schedule is 6 days per week, with one day off. Daily working hours consist of 8 net hours, including a 1-hour rota break to ensure continuous reception attendance.

Location

This full-time position is located in Riyadh, Riyadh Region.