Customer Care Officer📣 Job Ad

About Al Borg Diagnostics

Al Borg Diagnostics is a prominent provider of diagnostic services, dedicated to delivering accurate and timely results to patients and clients. Operating in Riyadh Province, the company maintains high standards of service and operational efficiency across its diagnostic centers.

Role Overview: Customer Care Officer

Al Borg Diagnostics is seeking a Customer Care Officer to join its team in Riyadh. This full-time position is essential for ensuring positive interactions for patients and clients. The Customer Care Officer will serve as a primary point of contact, managing inquiries, facilitating appointments, and supporting the efficient daily operations of the diagnostic centers.

Key Responsibilities

• Welcome and assist walk-in customers, addressing their needs and inquiries promptly.
• Manage incoming customer calls with professional and courteous communication.
• Register patients and create job orders within the laboratory system to facilitate sample collection and testing processes.
• Deliver test results to customers, ensuring accuracy and maintaining confidentiality.
• Handle customer complaints and feedback, escalating concerns to relevant departments and ensuring necessary follow-up.
• Maintain a clean and organized reception area and waiting rooms.
• Support billing processes by issuing bills and receipts for payments.
• Assist in collecting customer satisfaction data and conducting follow-up calls as required.
• Provide administrative assistance, including documentation and report preparation.
• Adhere to all applicable health regulations and company policies.
• Train new reception staff when necessary.
• Perform other related duties as assigned.

Qualifications and Requirements

• A Diploma in Health Management, Medical Records, Medical Laboratories, or an equivalent field is required; a Bachelor’s degree is preferred.
• Proficiency in using computer systems and standard office software.
• Willingness to work flexible shifts, including weekends and holidays.

Work Environment and Schedule

This is a full-time position based in Riyadh, Riyadh Province. The role requires flexibility to accommodate various shifts, including work on weekends and public holidays, to ensure continuous customer support and operational coverage.

Application Information

Candidates who meet the specified qualifications are encouraged to apply for this Customer Care Officer role at Al Borg Diagnostics.