Customer Care Officer📣 Job Ad

About Carrefour Saudi Arabia (Majid Al Futtaim)

Majid Al Futtaim Holding is a leading developer and operator of shopping malls, retail, communities, and entertainment across the Middle East, North Africa, and Central Asia regions. With operations in 18 countries, a workforce exceeding 43,000 individuals, and revenues over US$11 billion, the company is committed to delivering exceptional experiences. Carrefour Saudi Arabia operates as a key part of this extensive retail network.

The Role: Customer Care Officer

Carrefour Saudi Arabia (Majid Al Futtaim) is seeking a dedicated Customer Care Officer to join its team in Riyadh. This full-time position is integral to maintaining high standards of customer service and satisfaction within a call center environment. The role involves managing day-to-day customer interactions and ensuring efficient resolution of inquiries.

Key Responsibilities

• Provide guidance and support to customers as required.
• Address and resolve basic customer complaints effectively.
• Assist customers with product exchanges and refunds when applicable.
• Adhere to established guidelines and procedures to ensure consistent and high-quality service.
• Comply with MAF Retail’s Human Capital and corporate policies, relevant procedures, and instructions.

Qualifications and Experience

• 0-1 years of experience in a customer service or related role.
• A strong commitment to delivering excellent customer care.

Skills and Attributes

• Effective communication and interpersonal skills.
• Ability to resolve customer issues calmly and efficiently.
• Strong adherence to company policies and service standards.
• Proficiency in handling customer inquiries and providing clear guidance.

Work Environment

This full-time position is based in Riyadh and operates within a call center setting. The Customer Care Officer will engage in consistent interaction with customers to manage their queries and service needs, ensuring a positive experience.