Guest Experience Expert📣 Job Ad

About the Role

Marriott International is seeking a Guest Experience Expert to join our team in Riyadh. This full-time role is centered on building unique and memorable experiences for every guest, extending beyond standard check-in and check-out processes. Guest Experience Experts are empowered to proactively provide a wide range of services, guiding guests throughout their stay and navigating their workspace to take necessary actions.

Key Responsibilities

The Guest Experience Expert ensures that every interaction contributes to a larger, positive guest experience. Core responsibilities include:

• Handling operational needs efficiently.
• Responding promptly to guest requests.
• Preparing reports as required.
• Sharing information on local points of interest with guests.

Essential Workplace Standards

Regardless of specific duties, certain elements are crucial for success in this role and within the company. These include:

• Contributing to the creation of a safe workplace environment.
• Adhering to all company policies and procedures.
• Maintaining confidentiality of sensitive information.
• Protecting company assets.
• Upholding established quality standards.
• Ensuring a professional uniform, personal appearance, and clear communications.

Physical Demands

This role involves physical activity as part of daily duties. Candidates should be prepared for:

• Being on feet and moving around, including standing, sitting, or walking for extended periods.
• Engaging in hands-on work, such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds ( kg) without assistance.

Experience Required

Candidates for the Guest Experience Expert position should possess 0-1 years of relevant experience. This role is suitable for individuals eager to develop their skills in guest services and hospitality.

Commitment to Service Excellence

The successful performance of all assigned tasks, including those outlined above and any other reasonable duties, is critical to ensuring guest satisfaction and contributing to the prosperity of the business.