Guest Experience Expert📣 Job Ad

About the Role

Marriott International is seeking a Guest Experience Expert to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is ideal for candidates with 0-1 years of experience who are dedicated to delivering exceptional service. The role focuses on creating memorable and personalized interactions for guests throughout their stay.

Role Summary

As a Guest Experience Expert, you will be responsible for enhancing the guest journey beyond routine transactions. Your primary objective is to proactively provide a wide range of services, guiding guests and ensuring every interaction contributes positively to their overall experience, from arrival to departure.

Key Responsibilities

• Process operational needs efficiently.
• Address and resolve guest requests promptly and effectively.
• Complete required reports accurately and on time.
• Share highlights and recommendations for the local area with guests.

Workplace Standards and Expectations

• Maintain a safe and secure workplace environment at all times.
• Adhere strictly to all company policies and established procedures.
• Ensure confidentiality and protect company assets.
• Uphold high-quality service standards and maintain a professional appearance and communication style.

Physical Demands

This role requires the ability to stand, sit, or walk for extended periods. It also involves a hands-on approach, including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Commitment to Guest Satisfaction

The Guest Experience Expert is expected to perform all assigned duties proficiently, along with other reasonable job duties as requested, to ensure comprehensive guest satisfaction and contribute to the overall success of the business.