Guest Experience Expert📣 Job Ad

About the Guest Experience Expert Role

Marriott International is seeking a Guest Experience Expert to join its team in Makkah and Jeddah. This full-time role focuses on creating memorable and unique guest experiences, moving beyond routine check-in and check-out processes. The Guest Experience Expert is empowered to deliver a comprehensive range of services that guide guests throughout their entire stay, ensuring every interaction contributes positively to their visit.

Core Responsibilities

The primary responsibilities of a Guest Experience Expert include:

• Delivering a wide array of services to support guests from arrival to departure.
• Processing and managing operational needs efficiently.
• Addressing and fulfilling guest requests promptly and effectively.
• Completing required reports accurately and on time.
• Sharing information and highlights about the local area to enhance the guest experience.
• Ensuring all guest interactions and transactions are integrated seamlessly into the overall experience.

Professional Standards

Success in this position requires adherence to fundamental professional standards, which include:

• Maintaining a safe and secure work environment.
• Consistently following all company policies and established procedures.
• Upholding strict confidentiality regarding company and guest information.
• Protecting company assets diligently.
• Ensuring consistent adherence to quality standards in all tasks.
• Presenting a professional appearance through uniform, personal grooming, and communication.

Physical Demands

The Guest Experience Expert role is active and requires physical engagement. Candidates must be able to:

• Stand, sit, or walk for extended periods as required by operational needs.
• Take a hands-on approach to tasks.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested to ensure optimal guest service and business operations.

Experience Requirements

This position is suitable for individuals with 0-1 years of experience in a relevant field.

Work Location

This full-time opportunity is available within Marriott International properties located in Makkah and Jeddah, Saudi Arabia.