Head of Account Management

About the Role

DNA Studio is seeking a Head of Account Management to lead client relationship building and manage the Account Management team. This full-time position is based in Riyadh, Saudi Arabia, and involves ensuring project delivery meets standards, timelines, and budgets by coordinating between clients and internal creative and production teams.

Key Responsibilities

• Lead and develop the Account Management team, including hiring, coaching, account allocation, and performance evaluation.
• Own and retain relationships with key clients, and grow existing business with them.
• Translate client briefs into clear scopes of work, timelines, and accurate budgets.
• Coordinate with creative and production teams (film, content, events) to maintain high execution quality.
• Manage pricing, financial proposals, and contract negotiations with clients.
• Track account profitability and collections, and control scope creep.
• Establish standard account management processes, including regular client meetings, reporting, and client satisfaction tracking.
• Report regularly to senior management on account performance, risks, and growth opportunities.
• Contribute to business development and pitches.

Qualifications and Experience

• 6-8 years of account management experience at a creative, production, or advertising agency.
• Hands-on understanding of the visual production and content process.
• Proven track record managing government, semi-government, and private sector clients in the Saudi market.
• Ability to manage multiple accounts and projects simultaneously under tight deadlines.
• Bachelor's degree in Marketing, Media, Business Administration, or a related field.
• Experience with project management tools.

Work Environment

The Head of Account Management will work within DNA Studio's team in Riyadh, Saudi Arabia, collaborating closely with creative and production departments to deliver client projects. This is a full-time role requiring direct engagement with clients and internal teams.

Application Process

Candidates meeting the specified requirements are encouraged to apply. Salary details will be discussed during the interview process.