Help Desk Specialist

About Namaa Partners

Namaa Partners is a strategy advisory firm based in Riyadh, Saudi Arabia, primarily serving organizations within Saudi Arabia and companies with significant interests there. Their client base includes family groups, holding companies, listed corporations, private equity portfolio companies, banks, insurers, government entities, and industrial operators. The firm's work encompasses corporate strategy, growth and market entry, operating model and efficiency, organization and talent, digital strategy, performance improvement, and governance and risk. Principals lead engagements from scoping through delivery, often extending support into board meetings and implementation phases.

The Role

Namaa Partners is seeking a Help Desk Specialist to ensure the smooth operation of the firm's daily technology infrastructure. This is a permanent, full-time, hybrid position based in Riyadh, Saudi Arabia, suitable for individuals at the start of their career with 0-1 years of experience. The specialist will provide first-line technical support, working closely with colleagues to maintain essential systems that directly support client work.

Key Responsibilities

• Provide first-line support for the firm's laptops, phones, user accounts, printers, and meeting room equipment, documenting issues and resolutions.
• Manage user accounts, access permissions, and shared drives for new joiners, internal transfers, and departing personnel.
• Prepare equipment for new employees and maintain an accurate asset inventory, including ownership and location details.
• Support document handling for client engagements, addressing large files, version control, secure sharing, and urgent practical inquiries.
• Escalate complex issues to external providers for network, hosting, and software support, and track these issues to resolution.
• Communicate technical fixes clearly to colleagues in person, over calls, or through concise written notes.

Required Skills and Qualifications

• Practical troubleshooting ability for Windows and Microsoft 365, including accounts, email, permissions, printing, and connectivity issues.
• Proficiency in explaining technical problems and solutions clearly in written and spoken English, and in Arabic when appropriate.
• Attention to detail in record-keeping, maintaining accurate ticket logs and asset lists for continuity.
• Discretion with client materials and internal documents, understanding the importance of information security.
• Ability to work from the Riyadh office on designated team days, with flexibility for remote work on other days.
• A proactive approach to seeking clarification before implementing solutions that may impact others' work.

Career Development and Work Environment

This role offers direct exposure to the operational backbone of a strategy advisory firm, providing insight into how client work is executed across various engagements with family groups, listed companies, banks, and government entities. The specialist will learn about the firm's systems and their interdependencies, gaining valuable experience for future career paths in IT, operations, or other fields. Decision-making for support issues involves early judgment from the specialist, with escalation to system owners and external providers as needed. The firm supports prompt resolution of sensible small fixes without bureaucratic delays.