Hospitality Manager📣 Job Ad

About the Role

Gulf Workforce is seeking an experienced Hospitality Manager to oversee hospitality and housekeeping operations. This full-time role is based in Riyadh, Saudi Arabia, and involves managing services across multiple healthcare facilities to ensure high standards of patient experience and operational efficiency.

Key Responsibilities

• Lead hospitality and housekeeping operations across multiple healthcare facilities.
• Ensure high standards of cleanliness, hygiene, comfort, and patient experience.
• Develop and standardize hospitality service standards across hospitals.
• Monitor hospitality KPIs, patient satisfaction, quality, and service performance.
• Ensure compliance with QHSE, infection prevention, safety, and healthcare accreditation standards.
• Manage hospitality supervisors, housekeeping teams, and external service contractors.
• Oversee linen, guest amenities, hospitality consumables, and related services.
• Conduct operational audits and implement corrective action plans.
• Coordinate with hospital management, nursing, medical, and support teams.
• Lead continuous improvement and patient-experience initiatives.
• Support new hospital openings and the implementation of hospitality standards.
• Contribute to budgeting, cost optimization, reporting, and operational planning.
• Lead, coach, train, and develop multicultural hospitality teams.

Qualifications and Experience

• Bachelor's or Master's degree in Hospitality Management, Hotel Management, Facility Management, Healthcare Management, or a related field.
• 6–10+ years of relevant hospitality management experience, preferably within hospitals, healthcare organizations, or medical centers.
• Proven experience managing multi-site or regional operations.
• Previous experience in Saudi Arabia or the GCC region is highly preferred.

Required Skills and Knowledge

• Strong knowledge of hospitality operations and patient experience standards.
• Understanding of QHSE and healthcare accreditation requirements.
• Strong leadership, communication, analytical, and problem-solving skills.
• Experience managing multicultural teams and external contractors.

Work Environment and Travel

The role requires a willingness to travel between healthcare facilities in Riyadh, Makkah, and Jeddah as needed. The Hospitality Manager will also be responsible for overseeing and managing staff accommodation.

Application Information

We invite qualified candidates to apply for this position. Salary details will be discussed during the interview process.