Host Relations Associate📣 Job Ad

About Gathern and the Host Relations Associate Role

Gathern is seeking a Host Relations Associate to join its team in Riyadh, Riyadh Province. This full-time position is designed for individuals with 0-1 years of experience who are passionate about hospitality and building strong relationships. The primary focus of this role is to ensure a positive and memorable experience for Gathern's hosts by providing exceptional support and guidance.

Role Purpose and Impact

The Host Relations Associate plays a central role in fostering strong connections with hosts and optimizing their hosting journey. This involves active engagement in onboarding new hosts, addressing their inquiries, and offering resources to enhance their overall experience. The associate also acts as a key point of contact for conflict resolution between hosts and guests, contributing to smooth operations and positive interactions for all parties involved.

Key Responsibilities

• Build and maintain strong relationships with hosts, serving as their primary point of contact.
• Onboard new hosts and provide support for setting up their listings and managing their profiles.
• Respond to host inquiries and provide guidance and relevant resources.
• Act as a mediator to resolve conflicts or issues that may arise between hosts and guests.
• Coordinate effectively with internal teams to ensure smooth and efficient operational processes.
• Stay informed about industry trends and best practices related to host relations.

Required Qualifications

• Bachelor's or Diploma degree.
• 0-1 years of professional experience.

Essential Skills and Attributes

• Excellent communication and interpersonal skills.
• Highly organized and detail-oriented approach to tasks.
• Ability to multitask effectively and work efficiently in a fast-paced environment.
• Positive and friendly attitude.

Work Schedule and Location

This is a full-time position based in Riyadh. The role requires a flexible schedule, including availability on weekends and holidays, to support host needs effectively.