Hotel Cleanliness Supervisor

About the Role

The Luxury Collection is seeking a Hotel Cleanliness Supervisor to join its team in Ad Diriyah, Riyadh, Saudi Arabia. This full-time role involves ensuring the highest standards of cleanliness and guest satisfaction within the hotel's guest rooms and public areas. The ideal candidate will have 0-1 years of experience in a related field.

Key Responsibilities

• Inspect guest rooms, public areas, and the pool after cleaning to ensure quality standards are met.
• Run sold room reports, verify room status, identify discrepant rooms, prioritize cleaning, and update the status of departing guest rooms.
• Assist Housekeeping management with daily operational activities.
• Coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments.
• Communicate relevant issues to the next shift and complete required paperwork.

Operational and Team Support

• Support management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Adhere to all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries, and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.

Guest Services and Communication

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues; listen and respond appropriately to concerns.
• Ensure adherence to quality expectations and standards.

Physical Requirements

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and in excess of 55 pounds with assistance.
• Capability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for extended periods across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Qualifications

• 0-1 years of experience in hotel operations or a related field.
• Proficiency in using computers and/or point-of-sale systems to enter and locate work-related information.
• Ability to read and visually verify information in various formats.
• Commitment to performing other reasonable job duties as requested by Supervisors.