IBM Integration Team Lead " Operations and Support "

About the Role

DXC Technology is seeking an IBM Integration Team Lead to join their team in Riyadh, Saudi Arabia. This full-time role involves leading the L2 Application Support team responsible for enterprise IBM Integration platforms and services, ensuring high availability, stability, and reliable day-to-day operations.

Key Responsibilities

• Lead the L2 Application Support team for enterprise IBM Integration platforms and services, focusing on high availability and stable operations.
• Provide technical leadership and hands-on support for IBM App Connect Enterprise (ACE), IBM Integration Bus (IIB), and IBM DataPower environments.
• Manage and resolve complex application support and integration incidents, service requests, and production issues within defined SLAs.
• Lead troubleshooting, root cause analysis, and resolution of critical integration issues across APIs, message flows, interfaces, queues, and connected applications.
• Monitor integration platforms proactively to identify performance, availability, capacity, and connectivity issues.
• Coordinate with various technical teams, including application development, infrastructure, and vendors, to resolve complex production incidents.
• Act as the technical escalation point for L2 support issues, guiding support engineers in complex incident resolution.
• Lead incident, problem, and change management activities in accordance with ITIL and enterprise application support processes.
• Perform detailed root cause analysis (RCA) for recurring incidents and drive permanent corrective actions.
• Ensure effective management of production deployments, configuration changes, certificates, and connectivity while adhering to change and release management procedures.
• Establish and maintain application support processes, operational procedures, monitoring standards, and support documentation.
• Work with business stakeholders and technical teams to understand production issues, communicate service impact, and provide timely updates.
• Identify opportunities for automation, monitoring improvements, and operational efficiency across the IBM Integration landscape.
• Mentor and develop L2 support engineers, conduct knowledge-sharing sessions, and build strong IBM Integration support capabilities.
• Ensure compliance with enterprise security, governance, audit, availability, and operational standards for IBM integration platforms.
• Support capacity planning, platform upgrades, environment management, and continuous improvement initiatives.

Required Qualifications and Experience

• Over 10 years of experience in IBM Integration technologies.
• Expertise in IBM App Connect Enterprise (ACE), IBM Integration Bus (IIB), and IBM DataPower.
• Proficiency with message flows, MQ integration, APIs, and enterprise integration patterns.
• Experience with ITIL and enterprise application support processes.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring collaboration with various internal and external technical teams.