Information Technology Support Specialist

About the Role

UNIMAC - United Maintenance and Contracting Company is seeking an Information Technology Support Specialist for a full-time position in Riyadh, Saudi Arabia. This role provides essential on-site IT support within a construction environment, ensuring the smooth and secure operation of all IT infrastructure and services. The specialist will serve as the primary IT contact on-site, managing end-to-end IT operations in coordination with the central IT team.

Key Responsibilities

• Serve as the primary IT point of contact for the construction site, providing Tier 1 support for hardware, software, and connectivity issues.
• Support end users with laptops, desktops, mobile devices, printers, and other IT equipment.
• Install, configure, and maintain IT hardware and software specific to site operations, including AutoCAD and project scheduling tools.
• Manage all aspects of the site IT network, including the installation and configuration of network equipment such as switches, routers, firewalls, and Wi-Fi.
• Monitor network uptime, bandwidth usage, and performance, and troubleshoot local connectivity issues.
• Ensure high uptime and availability of critical IT infrastructure and services.
• Track and manage IT consumables and hardware stock levels on-site.
• Coordinate and execute the installation and setup of new IT and networking infrastructure.
• Maintain detailed documentation of the network layout, IP addressing, and device configurations.
• Perform preventive maintenance on all IT equipment and infrastructure.
• Assist with onboarding and offboarding of site employees and contractors.
• Ensure compliance with corporate IT policies regarding security, data access, and device usage.
• Maintain an accurate IT asset register for the site.
• Coordinate with the central IT team for remote support escalation, procurement, and project implementations.
• Provide technical input during the planning or relocation of site offices, equipment rooms, and IT cabling layouts.
• Contribute to IT audits and compliance efforts related to site technology and data integrity.
• Comply with and encourage the usage of the localized IT Ticketing system to respond to and record all incidents and requests for support.
• Follow up on the procurement of all consumables, licenses, and IT requirements for the site from start to finish.

Qualifications and Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 2–4 years of IT support experience, preferably in field-based environments.
• Strong experience managing small-to-medium network infrastructures (LAN/WAN/Wi-Fi) and troubleshooting connectivity issues.
• Experience in printer management and troubleshooting.
• Experience in CCTV and troubleshooting related issues.
• Strong working knowledge of Windows OS, Microsoft 365, and mobile device management.
• Familiarity with Active Directory, remote access tools, and ITSM/ticketing systems.
• Experience with hardware installations, cable management, and networking setup.
• Excellent interpersonal and communication skills, with a strong customer service focus.
• Willingness to travel or relocate temporarily to other project sites, if required.

Preferred Skills

• Certifications such as CompTIA A+, Network+, Cisco CCNA, or Microsoft MCP.
• Familiarity with construction-related software or ruggedized IT environments.
• Working knowledge of safety protocols and site operational constraints.
• Experience in supporting construction, engineering, or industrial environments is a plus.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, primarily within a construction site environment. The role requires close coordination with a central IT team while serving as the sole on-site IT point of contact.

Application Process

Candidates meeting the above qualifications are encouraged to apply. Salary details will be discussed during the interview process.