IT Operations Engineer (Network Operations)📣 Job Ad

About the Role

Leshines is seeking an IT Operations Engineer to join their team in Riyadh, Saudi Arabia. This full-time role focuses on the operational maintenance and support of various IT systems and infrastructure within an industrial environment, requiring 2-5 years of relevant experience.

Key Responsibilities

• Monitor and maintain daily operations of multi-system software, including Lenovo business systems, self-developed industrial gateways, WES/WCS warehouse systems, and AGV dispatching systems.
• Liaise with OEM technical teams (Lenovo, Leshines, WCS, AGV vendors) to troubleshoot cross-system interface issues, data transmission failures, task dispatching errors, and business process blockages.
• Support system version upgrades, on-site validation, and gather user requirements for continuous product improvement.
• Collaborate with network and hardware engineers to diagnose software communication failures caused by servers, switches, wireless networks, or automation equipment.
• Identify root causes across software logic, data anomalies, network links, and hardware defects, and drive issue resolution with clear ownership.
• Produce post-mortem reports for AGV/automation equipment failures and refine troubleshooting procedures.
• Assist with routine Windows/Linux server health checks, log analysis, and data backup validation alongside infrastructure teams.
• Monitor HA (high availability) status, and handle system crashes and service startup failures at the software level.
• Ensure scheduled backups and backup integrity checks for all warehouse systems, maintaining logs for compliance purposes.
• Resolve software issues for warehouse PCs, PDAs, scanning terminals, and production line devices (EWM/WES login errors, printing failures, upstream systems' problem solving collaboration etc.).
• Handle terminal software deployment, permission configuration, and network onboarding for new devices.
• Maintain system interface inventories, software version logs, troubleshooting records, and SOPs.
• Keep system topology diagrams, interface mapping tables, and configuration documents up to date.
• Provide 7x8 on-site standby support for production line software failures, ensuring rapid recovery.
• Organise the troubleshooting mechanism target to provide suitable SLA for ops.
• Escalate critical issues to tech support teams in China and coordinate with network/hardware teams for joint resolution.
• Standardize O&M procedures for third-party vendors and conduct regular status syncs.

Required Skills and Attributes

• Willingness to relocate long-term to Saudi Arabia and adapt to on-site emergency response schedules.
• Strong problem-solving mindset.
• Adept at coordinating across multiple vendors and functions.
• Quick learner with the ability to master complex multi-system architectures.
• Detail-oriented and disciplined in documentation.
• Resilient under pressure.
• Safety-conscious in industrial environments.

Experience and Work Type

Candidates should possess 2-5 years of experience in a relevant IT operations or support role. This is a full-time position.

Location

This role is based in Riyadh, Saudi Arabia.