Key Account Manager

About the Role

Philips Healthcare Saudi Arabia is seeking a Key Account Manager to join their team in Riyadh, Ar Riyad. This full-time position requires 5-10 years of experience and focuses on developing and maintaining long-term relationships with key customers by understanding their business needs and providing tailored value propositions. The Key Account Manager will be responsible for orchestrating relationships with assigned key accounts.

Key Responsibilities

• Develop and maintain long-term customer relationships to maximize business value for Philips, based on a deep understanding of customer strategies, market insights, and competitive landscapes.
• Coordinate a unified Philips approach by collaborating with Sales, Marketing, Service, and Supply Chain teams.
• Develop and drive account strategies and sales plans aligned with customer priorities to achieve growth targets, supporting product, solutions, and services towards portfolio standardization.
• Drive continuous improvement initiatives using Lean methodologies.
• Manage funnel activities and orchestrate accounts with 360-degree team members to maintain and grow comparable sales and market share.
• Develop, maintain, and improve relationships with key accounts to establish Philips as a preferred supplier.
• Initiate and coordinate Philips' efforts to maximize sales group output.
• Translate sales group business plans into strategic 2-3 year plans with defined targets, strategies, and actions.
• Create and implement action programs with key accounts to enhance Philips' performance.
• Lead account and project teams to ensure alignment in product offerings, market approach, and company profile.
• Analyze and report sales results, market trends, and competitive information for operational planning and product portfolio decisions.

Qualifications and Experience

• University degree with 5-10 years of related experience in B2B/B2C Sales.
• Professional knowledge and experience in relevant marketing and sales techniques.
• Basic understanding of finance.
• Experience in building and executing account strategy.
• Experience in the Healthcare industry, particularly dealing with medical equipment and solution selling, is preferred.
• Proven ability to form and maintain positive long-term relationships with customers, including Key Opinion Leaders (KOLs) from the Ministry of Health.

Required Skills

• Strong interpersonal skills.
• Ability to lead local account teams and organize necessary actions to meet required results.
• Capacity to influence multi-disciplinary teams to meet customer expectations.
• Independent negotiation skills with customers, adhering to guidelines and sales plans.
• Comprehensive knowledge of company products and services.
• Ability to analyze market and distribution possibilities to define sales strategy.
• Skilled in changing perspectives or gaining acceptance in sensitive situations without damaging relationships.
• A good negotiator with strong presentation skills.
• Flexible and willing to travel frequently within the allocated territory.
• A fast learner with a proactive, open-minded, independent, and well-organized approach.

Work Environment

This role involves frequent interaction with customers and functional peer group managers, often concerning matters between functional areas, other company divisions, or customers and the company. The Key Account Manager will regularly interact with senior management or executive levels on issues spanning several functional areas, divisions, and customers. The position requires leading cooperative efforts among project team members and supporting improvement processes to ensure customer satisfaction.

Application Information

This is a full-time position based in Riyadh, Ar Riyad. Salary details are not disclosed.