Managed Service Delivery Manager📣 Job Ad

About the Role

Unifonic, a recognized Great Place to Work®, is a dynamic SaaS startup focused on revolutionizing business communications. With a team of over 500 individuals, Unifonic serves more than 5000 customer-centric companies. The Sales team is integral to driving revenue by acting as trusted consultants. The company fosters a collaborative environment that encourages creativity and values team member contributions. This Key Account Executive position is based in Riyadh.

Role Overview and Objectives

As a Key Account Executive in Riyadh, the primary objective is to secure new enterprise clients and expand into strategic verticals, thereby strengthening Unifonic's market presence. This role involves managing large-scale, complex opportunities, establishing strategic partnerships, and enhancing Unifonic's brand reputation through leadership and innovation. The ideal candidate will be a proactive hunter with a background in enterprise business development, capable of managing lengthy sales cycles, building executive-level relationships, and delivering impactful solutions.

Key Responsibilities

• Develop and implement strategic business development plans for new customer acquisition and market expansion.
• Identify, qualify, and develop new enterprise opportunities through structured prospecting, networking, and market intelligence.
• Lead engagements with large and complex organizations, managing opportunity evaluation, prioritization, and pursuit strategies.
• Cultivate and expand client relationships by introducing innovative solutions aligned with client needs and market trends.
• Provide leadership in forecasting new business opportunities, setting proactive pipeline strategies, and ensuring disciplined pipeline management.
• Formulate and present comprehensive financial and technical proposals that meet customer requirements and Unifonic’s value proposition.
• Develop standardized budget and pricing models to estimate project costs and profit margins.
• Track, review, and report on proposal status, ensuring high-quality submissions in collaboration with internal teams.
• Present Unifonic’s capabilities and success stories to build client confidence and position the company as a trusted strategic partner.
• Analyze competition to craft differentiated value propositions and build strategic partnerships that expand Unifonic’s reach.
• Collaborate cross-functionally with Solutions Engineering, Product, Marketing, and Legal teams to drive opportunity closure.
• Represent Unifonic at industry events to strengthen market presence and generate new business leads.
• Take ownership of new projects, explore opportunities, and contribute to Unifonic’s organizational growth and brand reputation.

Qualifications and Experience

• Minimum of 6 years of experience in Business-to-Business (B2B) enterprise sales or business development, with a focus on new customer acquisition.
• Proven track record of winning new large-scale enterprise accounts, preferably in SaaS, CPaaS, or AI-driven technology sectors.
• Experience navigating complex organizations, structuring multi-stakeholder engagements, and prioritizing high-value opportunities.
• Strong expertise in financial modeling, proposal development, and deal structuring for complex enterprise sales.
• An established network within strategic industries such as BFSI, Government, Retail, or E-commerce is a strong advantage.
• Bachelor's degree in business administration, Marketing, Information Technology, or a related field; an MBA is a plus.
• Strong commercial acumen with strategic thinking, negotiation, and executive relationship management skills.
• Proficiency in CRM platforms such as HubSpot or Salesforce, with strong operational discipline in opportunity tracking and forecasting.
• Ability to work independently in a fast-paced environment, taking ownership and delivering results.
• Fluency in English; Arabic language skills are highly preferred.

Required Skills and Competencies

• Business-to-Business (B2B) enterprise sales
• Business development and new customer acquisition
• Enterprise account management
• Relationship building
• Enterprise business development, navigating long sales cycles, and building executive relationships
• Delivering high-impact solutions
• Strategic business development planning and market expansion
• Prospecting, networking, and market intelligence
• Opportunity evaluation, prioritization, and structured pursuit strategies
• Cultivating relationships and introducing innovative solutions
• Forecasting new business opportunities, pipeline strategies, and pipeline management
• Financial modeling, proposal development, and deal structuring
• Developing budget and pricing models, project cost estimation, and profit margin estimation
• Proposal tracking, reporting, and ensuring high-quality submissions
• Building client confidence and positioning as a trusted strategic partner
• Competitive analysis and crafting differentiated value propositions
• Building strategic partnerships and strengthening market presence
• Cross-functional collaboration and generating new business leads
• Exploring new opportunities and contributing to organizational growth and brand reputation
• Experience with SaaS, CPaaS, or AI-driven technology sectors
• Structuring multi-stakeholder engagements and prioritizing high-value opportunities
• Negotiation and executive relationship management
• Proficiency in CRM platforms (*, HubSpot, Salesforce)
• Operational discipline in opportunity tracking and forecasting
• Ability to work independently in a fast-paced environment, taking ownership, and delivering results

Work Location and Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. The role requires over 10 years of experience. As a Unifonic employee, benefits include GOSI deduction coverage, a competitive salary and bonus structure, a Unifonic share scheme, 30 holiday days after the first anniversary, a birthday off, flexible working arrangements, the opportunity to work remotely for up to 25 days per year, and paid leave for new parents.

About the Role

Lenovo, a global technology company with US$83 billion in revenue and operations in 180 markets, is seeking a PCG Testing Engineer to join their team in Riyadh, Saudi Arabia. This full-time position is key to Lenovo's commitment to delivering Smarter Technology for All, contributing to a more equitable, trustworthy, and smarter future through innovation. As a PCG Testing Engineer, you will be instrumental in ensuring the quality and user experience of Lenovo's diverse product range.

Key Responsibilities

• Execute detailed testing of product functionality, performance, compatibility, and user experience according to established test cases.
• Accurately document and report defects found in hardware, system software (*, Windows), drivers, and pre-installed applications, and actively assist in issue reproduction.
• Support the setup and configuration of PC testing environments, including operating system deployment, driver installation, peripheral connections, and test software setup.
• Contribute to the creation of test cases and provide constructive usability and design feedback from an end-user perspective.
• Communicate actively and responsively with the team to ensure timely completion of assigned testing tasks.

Qualifications and Requirements

• A Bachelor's degree in Computer Science, Electronic Information, or a related field is required.
• A solid understanding of basic software testing concepts and a strong interest in computer hardware are essential.
• A minimum of 2 years of testing experience is required; experience in testing mobile devices, smart hardware, or consumer electronics is preferred.
• Proficiency in Windows OS usage, including troubleshooting and system reinstallation, is necessary.
• Knowledge of computer hardware components (*, CPU, memory, hard drive) and basic hardware identification skills are required.
• Basic knowledge of at least one programming language (*, Python, PowerShell) and the ability to write simple scripts are necessary.

Required Skills

• Testing
• Windows OS
• Troubleshooting
• System Reinstallation
• Computer Hardware
• Python
• PowerShell
• Scripting
• Communication

Work Environment

This is a full-time role based in Riyadh, Saudi Arabia. The position offers an opportunity to work within an international team that values gender diversity and contributes to a company committed to sustainability and employee development.

About the Role

Adree is seeking a Senior Business Analyst to play a key role in the successful delivery of government sector initiatives in Riyadh, Saudi Arabia. This position acts as a critical liaison between business stakeholders and technical teams, ensuring business needs are analyzed, documented, and translated into effective functional solutions. The Senior Business Analyst will contribute to digital transformation, business process optimization, and enterprise system implementations.

This full-time role requires a strong understanding of business analysis methodologies and proven experience within the Saudi Arabian government sector. The ideal candidate will possess robust analytical, communication, and problem-solving skills, with the ability to manage complex projects and diverse stakeholder groups.

Key Responsibilities

• Gather, analyze, and meticulously document business requirements from various stakeholders.
• Conduct workshops, stakeholder interviews, and requirement elicitation sessions to uncover detailed needs.
• Identify key business needs, pinpoint process gaps, and recognize opportunities for improvement.
• Analyze current-state and future-state business processes to define optimal workflows.
• Drive the clarification of requirements, ensuring alignment with project objectives.
• Prepare and maintain comprehensive Business Requirements Documents (BRDs).
• Create detailed User Stories and define precise Acceptance Criteria.
• Develop process flows, define business rules, and produce detailed functional specifications.
• Maintain requirements traceability throughout the project lifecycle.
• Produce clear, professional, and comprehensive project documentation.
• Collaborate with Product Managers, Business Owners, Government Stakeholders, and Technical Teams.
• Facilitate requirement clarification and validation sessions.
• Ensure alignment between business expectations and delivery team capabilities.
• Support communication channels between business and technical stakeholders.
• Support backlog refinement and prioritization activities.
• Participate in sprint planning and requirements walkthrough sessions.
• Support User Acceptance Testing (UAT) activities.
• Assist with change management and business readiness initiatives.
• Contribute to the successful and timely delivery of projects.

Qualifications and Requirements

• A minimum of 6 years of proven experience working as a Business Analyst.
• Mandatory previous experience working on Government Sector mega projects.
• Demonstrated experience in Digital Transformation, Business Process Improvement, or Enterprise Systems projects.
• Hands-on experience in requirements gathering, business analysis, and the creation of user stories.
• Experience working within Agile development environments.
• Mandatory IIBA Certification (ECBA, CCBA, or CBAP).
• Agile, Scrum, or PMP certifications are considered an advantage.
• Strong verbal and written communication skills in English.
• Ability to conduct workshops, interviews, and stakeholder meetings fluently in both English and Arabic.
• Excellent documentation and presentation skills.
• Experience within government entities, ministries, authorities, or public sector organizations is preferred.
• Experience working directly with business owners and key stakeholders.
• A background in operational, product, or delivery environments is preferred.
• Consulting company backgrounds are not preferred for this role.
• Strong analytical and problem-solving skills are crucial.
• Experience using Jira and Confluence for project management and documentation.
• Understanding of system integrations and APIs.
• Knowledge of various business process modeling techniques.
• Ability to work independently and manage multiple priorities effectively.
• Familiarity with Government Services, Budgeting and Financial Systems, Supply Chain, and ERP Solutions is preferred.

Required Skills

• Business Analysis
• Requirements Gathering
• Documentation
• Stakeholder Management
• Digital Transformation
• Business Process Improvement
• Enterprise Systems Implementation
• User Stories
• Acceptance Criteria
• Process Flows
• Functional Specifications
• Requirements Traceability
• Agile Methodologies
• Backlog Refinement
• Sprint Planning
• User Acceptance Testing (UAT)
• Change Management
• Business Readiness
• Analytical Skills
• Problem-Solving Skills
• Jira
• Confluence
• System Integrations
• APIs
• Business Process Modeling
• Communication (English and Arabic)

Work Environment

This is a full-time position located at a client site in Riyadh, Saudi Arabia. The role requires over 10 years of overall professional experience, with a minimum of 6 years specifically in a Business Analyst capacity.