Mobile Technician

About the Role

eXtra is seeking a Mobile Technician to join their team in Riyadh. This full-time role involves providing technical support and repair services for mobile devices and PCs, ensuring high levels of customer satisfaction and efficient service delivery.

Key Responsibilities

• Track IT/Telecom Services KPIs and take necessary actions to meet agreed targets.
• Address customer technical inquiries related to repairs and fixes.
• Provide software technical repairs for devices.
• Assemble, install, configure, upgrade, and troubleshoot operating systems and software for mobile devices, PCs, and peripherals such as printers and scanners.
• Follow up on customer technical repair status and ensure customers are informed of progress.
• Handle customer technical complaints and work towards effective resolutions.
• Assist in developing and implementing systems to enhance service quality.
• Continuously update technical skills to maintain a high level of service and ensure customer satisfaction and loyalty.
• Coordinate with Planners and other technicians regarding items under repair, ensuring repaired items are ready for customer collection at the reception outlet before the committed date.
• Ensure customers leave eXtra with a clear understanding of their technical problem, required repairs, estimated costs, collection times, and full service details.
• Guide and educate customers on how to use and test devices at the counter.

Required Skills and Experience

Candidates should possess strong technical skills in mobile device and PC repair, along with a commitment to continuous learning and customer service excellence. Experience in diagnosing and resolving software and hardware issues is essential.

Customer Interaction

A significant aspect of this role involves direct customer interaction, requiring clear communication skills to explain technical issues, repair processes, and device usage. The technician will be responsible for managing customer expectations and ensuring a positive service experience.

Work Environment

This is a full-time position based in Riyadh, where the Mobile Technician will work as part of a dedicated team focused on providing efficient and high-quality technical support services to eXtra customers.

Application Process

Interested candidates are encouraged to apply to join the eXtra team and contribute to delivering exceptional technical service.